Give users the answers they need to self-resolve questions using a GenAI virtual agent that understands user intent and provides human-like responses.
Free up overburdened service desk agents and increase their Tier 1 support and ticket-handling efficiency with assistance from GenAI virtual agents.
Use a GenAI service that runs on a private LLM, works with domain-specific enterprise knowledge, and incorporates built-in safeguards to ensure responses are unbiased and appropriate.
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Respond to user requests and guide them through automated service offerings.
Summarize cases and suggest solutions for handling incoming incidents and requests with the touch of a button.
Draw from enterprise knowledge repositories and approved external websites to support user queries, problem solving, and knowledge article creation.
