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Modernize the IT Service Experience

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Modernize the IT Service Experience

IT Service Management (ITSM) today is about elevating the employee experience. Our ITSM solution improves your agility so you can create superior user experiences without runaway risks and costs getting in the way. Enjoy all the benefits of a modern IT service experience—happy users, efficient IT, and better outcomes.

Make users happy with modern ITSM

Impress users with accessible, smart, connected experiences.

  • Single catalog for IT and non-IT services.
  • Smart tickets, virtual agents, and automated self-service.
  • Mobile app for anywhere, anytime requests.

Modern ITSM delivers happy users. Watch video ›

Self-service for new employee onboarding. Watch video ›

Happy user

Fix service desk issues faster with efficient IT

Pivot quickly to meet changing demands with easy, flexible work options.

  • Design studio for building no-code apps.
  • Out-of-the-box ITIL-certified best practices.
  • Built-in AI and analytics.

Easy ITSM with codeless configs and built-in AI. Watch video ›

Take your ITSM to new places with third-party integrations. Watch video ›

Efficient IT

Achieve better outcomes with advanced capabilities

Rein in runaway risks and costs that jeopardize the user experience.

  • All-powerful CMDB.
  • Change-risk analytics.
  • Flexible, transparent license options.

Low-risk changes for DevOps. Watch video ›

Change analytics, approvals, and calendars. Read flyer ›


Trends Shaping Service Management

On every front, the world is changing fast. Sudden shifts are the norm. As companies transform to become digital enterprises, how must ITSM evolve? Find our top six trends here.

Trends Shaping Service Management
Advanced ITSM—What It Is and Why You Need It
Why Organizations Around the World Choose OpenText™ SMAX for ITSM
Customers Take ITSM to a New Level with SMAX

Customer Success

Our customers enjoy the benefits of modern ITSM.

  • “The introduction of the SMAX-driven student portal was a big success. We offer more than 90 services . . . Over 170,000 users submit approximately 16,000 service tickets each month, which are processed through 180 SMAX operators. Everything is carefully tracked, and each request is fully transparent end to end.”

    IT Director
    University of Milan
  • “We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows—that’s why we chose SMAX.”

    IT Operations Manager ITSM
  • “Using SMAX for change management has been simply transformative. Through automated approvals and email routing, we’ve eliminated the need to re-key information, and we have clear visibility of all steps in the chain.”

    Manager—Operational Excellence
  • “We already knew what SMAX was capable of doing. The ITSM system had to support standardization with as much self-service and automation as possible. It had to be forward-looking and grow with our changing needs.”

    ITSM Project Manager
    Norsk Helsenett
  • “By leveraging SMAX smart analytics we have a snapshot of all requests and incidents so that we can identify trends easily. We can then proactively create a ticket to solve a common issue, or produce a knowledge article to support our users, pre-empting future requests and fixing issues before further problems arise.”

    SMAX Technical Lead
    Petroleum Development Oman

Modernize the IT service experience.

master-9380 | Thu Oct 5 23:47:08 PDT 2023
Thu Oct 5 23:47:08 PDT 2023