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Impress users with accessible, smart, connected experiences.
Self-service for new employee onboarding. Watch video ›
Virtual agents go mobile. Watch video ›
Pivot quickly to meet changing demands with easy, flexible work options.
AI-powered incident and problem management. Watch video ›
Easy ITSM with codeless configs and built-in AI. Watch video ›
Rein in runaway risks and costs that jeopardize the user experience.
Low-risk changes for DevOps. Watch video ›
Change analytics, approvals, and calendars. Read flyer ›
On every front, the world is changing fast. Sudden shifts are the norm. As companies transform to become digital enterprises, how must ITSM evolve? Find our top six trends here.
“The introduction of the SMAX-driven student portal was a big success. We offer more than 90 services . . . Over 170,000 users submit approximately 16,000 service tickets each month, which are processed through 180 SMAX operators. Everything is carefully tracked, and each request is fully transparent end to end.”
“We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows—that’s why we chose SMAX.”
“Using SMAX for change management has been simply transformative. Through automated approvals and email routing, we’ve eliminated the need to re-key information, and we have clear visibility of all steps in the chain.”
“We already knew what SMAX was capable of doing. The ITSM system had to support standardization with as much self-service and automation as possible. It had to be forward-looking and grow with our changing needs.”
“By leveraging SMAX smart analytics we have a snapshot of all requests and incidents so that we can identify trends easily. We can then proactively create a ticket to solve a common issue, or produce a knowledge article to support our users, pre-empting future requests and fixing issues before further problems arise.”