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Give users the answers they need to self-resolve questions using a GenAI virtual agent that understands user intent and provides human-like responses.
Free up overburdened service desk agents and increase their Tier 1 support and ticket-handling efficiency with assistance from GenAI virtual agents.
Use a GenAI service that runs on a private LLM, works with domain-specific enterprise knowledge, and incorporates built-in safeguards to ensure responses are unbiased and appropriate.
Anticipate disruption. Navigate with confidence. Join our on-demand webinar to uncover the skills you need to balance GenAI efficiency with human intuition. See GenAI virtual agents in action—and learn how easy it is to put them to work.
Respond to user requests and guide them through automated service offerings.
Summarize cases and suggest solutions for handling incoming incidents and requests with the touch of a button.
Draw from enterprise knowledge repositories and approved external websites to support user queries, problem solving, and knowledge article creation.
IT service management
Deliver a smarter approach to IT service management, IT asset management, and enterprise service management with built-in AI and analytics.
Generative AI service
Bring GenAI to the enterprise with a secure, private LLM that leverages domain-specific enterprise knowledge.