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The OpenText™ ITSM solution delivers all the benefits of a modern IT service experience—happy users, efficient IT, and better outcomes.
Impress your users with one intuitive self-service portal for all services, AI-driven support, and a mobile app for anywhere, anytime requests.
Get more done faster with codeless configurations, ITIL-certified processes, built-in AI and analytics, plus technology-agnostic automation.
Close service management gaps with powerful discovery, CMDB, change-risk analysis, and IT asset and software license management.
SaaS service desk, ITSM, and ESM solution .
Enterprise-ready IT hardware and software asset management.
Getting Started with SMAX SaaS
IT and Software Asset Management
Trends Shaping Service Management
Modern Businesses Require Modern ITSM
SMAX for ITSM
Self-Service for New Employee Onboarding
What is ITSM?
What is Enterprise Service Management?