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AI Digital Assistant

Natural language digital assistant—powered by IDOL.

AI Digital Assistant
Visitors to your site can chat with an automated, human-like digital assistant. Natural-language dialogues are pulled from many different sources to provide highly matched answers to questions.

Question-Answer Bank

FAQs to the rescue.

Our technology incorporates existing question-answer banks such as FAQs to answer queries using natural language processing.

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Use existing knowledge banks already in use for customer queries.

Question-Answer Bank
Fact Banks

Find specific facts faster.

Find data from specific fields within a structured database for faster answers to queries.

Speed search results within structured data.

Fact Banks
Text Passage Extraction

Search documents when databases won’t do.

If your FAQ or fact databases don’t hold the answer, OpenText™ AI Digital Assistant searches documents to find segments that best answer a user’s query.

Expand searches beyond databases and FAQs.
Provide natural language answers in response to users’ queries.

Text Passage Extraction

Customer Success

Our customers do more.

Resources

Featured Resources

ebook
OpenText™ IDOL Unstructured Data Analytics
Data Sheet
IDOL Data Sheet
Use Cases
IDOL Enhanced Text Analytics Use Cases
What Is Page
What is Artificial Intelligence?
Use Cases
IDOL Cognitive Enterprise Search Use Cases
What Is Page
What is Virtual Assistant?

Related Products

AI Digital Assistant

Get started today.

release-rel-2024-1-1-9393 | Wed Jan 17 20:54:05 PST 2024
9393
release/rel-2024-1-1-9393
Wed Jan 17 20:54:05 PST 2024
AWS