Our chatbot pulls from many resource types to return highly matched answers to natural language queries.
OpenText™ IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.
Search all of your databases to create the best answers to your customer’s specific chat questions.
IDOL searches data beyond FAQs and fact banks to construct the best chat responses.
The system will ask follow-up questions until enough info is gathered to answer.
Engineering and consulting accelerates discovery and indexing results
Elevate student engagement and reduce dropout rates.
Business intelligence for the financial services industry.
AI Data Analytics & Governance
