Natural Language Q&A and Chatbot

Natural language AI and ML chats—powered by IDOL.

Create a human dialog chat experience for customers through AI and ML. It accesses a variety of sources for highly matched answers and responds in a natural language format.

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Multi-Source Answers

One source isn’t enough.

Our chatbot pulls from many resource types to return highly matched answers to natural language queries.

Natural language processing enhances the customer experience.

Multi-sourcing allows chatbot to respond more specifically to natural language queries.

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Answer Bank

FAQs for your chatbot.

IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.

Increase customer satisfaction with chat answers to commonly asked questions.

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Fact Bank

The best answer is the right one.

Search all of your databases to create the best answers to your customer’s specific chat questions.

Enhance customer satisfaction with the correct answer to specific chat questions.

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Additional Features

Passage Extraction

IDOL searches data beyond FAQs and fact banks to construct the best chat responses.

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Dialogue Systems

The system will ask follow-up questions until enough info is gathered to answer.

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Self-Refinement

Continuously learns from new information to refine its effectiveness.

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Customer Success

Our customers do more.

Case Study

SEC 1.01 AG

Engineering and consulting accelerates discovery and indexing results

Read about SEC 1.01 AG View all case studies

Case Study

SEC 1.01 AG

Engineering and consulting accelerates discovery and indexing results

Read about SEC 1.01 AG View all case studies
Case Study

Nottingham Trent University

Elevate student engagement and reduce dropout rates.

Read all about Nottingham Trent University View all case studies

Case Study

Nottingham Trent University

Elevate student engagement and reduce dropout rates.

Read all about Nottingham Trent University View all case studies
Case Study

Xi’an Panorama Data

Business intelligence for the financial services industry.

Read all about Xi’an Panorama Data View all case studies

Case Study

Xi’an Panorama Data

Business intelligence for the financial services industry.

Read all about Xi’an Panorama Data View all case studies

Resources

Community

Join peers and experts

Support

Get help with your product

Contact Us

Get questions answered

Featured Resources

ebook

IDOL Unstructured Data Analytics

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ebook

Jaguar TCS Racing Leverages IDOL to Pull Ahead

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Data Sheet

IDOL Data Sheet

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Use Cases

IDOL Enhanced Text Analytics Use Cases

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What Is Page

What is Virtual Assistant?

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What Is Page

What is Artificial Intelligence?

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Natural Language Q&A and Chatbot

Natural language AI and ML chats—powered by IDOL.

Multi-Source Answers

One source isn’t enough.

Answer Bank

FAQs for your chatbot.

Fact Bank

The best answer is the right one.

Additional Features

Passage Extraction

Dialogue Systems

Self-Refinement

Customer Success

Our customers do more.

Case Study

SEC 1.01 AG

Case Study

SEC 1.01 AG

Case Study

Nottingham Trent University

Case Study

Nottingham Trent University

Case Study

Xi’an Panorama Data

Case Study

Xi’an Panorama Data

Resources

Community

Support

Contact Us

Featured Resources

IDOL Unstructured Data Analytics

Jaguar TCS Racing Leverages IDOL to Pull Ahead

IDOL Data Sheet

IDOL Enhanced Text Analytics Use Cases

What is Virtual Assistant?

What is Artificial Intelligence?

Related Products

AI Text Analytics

IDOL

Open-Source Intelligence

Natural Language Q&A and Chatbot

Get started today.