ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
All Micro Focus learning in one place
Build the skills to succeed
Streamline software delivery for faster value
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
Communicate and engage customers using AI and ML to deliver a human dialogue chatbot by IDOL.
IDOL answers questions by pulling from a variety of sources to give a highly matched answer to natural language queries, like humans. Learn more.
Allow access to information using an AI-automated, human-like operator which can engage in natural language dialogues to enable knowledge discovery. Learn more.
Assessing against a bank of FAQs and using AI natural language processing (NLP), IDOL identifies the FAQ that best answers the query. Learn more.
The Fact Bank contains a store of factual information to return simple, factual answers. E.g., What is today's stock price? Learn more.
The Passage Extractor links to a store of documents that might be useful and will return short sentences that contain relevant answers to a question. Learn more.
When you ask a human a question they are pulling from vast reserves of knowledge when they give you an answer. An AI and NLP chatbot should respond to questions the way a human does in natural dialogue. IDOL pulls from many different sources to give a highly matched answer to natural language queries to enhance customer experience when human interaction is not necessary.
IDOL powers a range of AI (artificial intelligence) powered chatbot solutions that allow organizations to offer their customers and employees access to information and processes using an automated, human-like operator which can engage in natural language dialogues, facilitating knowledge discovery.
Many organizations have an existing set of frequently asked questions that human support agents are trained on. For example, if a user encounters a problem on his mobile phone, then the manufacturer has established steps the user should follow to correct the problem. Using NLP, IDOL identifies the FAQ that best answers a query.
If a query is looking for specific figures related to a field within a structured database such as "what was the YOY variation in revenue for Q2 of 2021?," IDOL's Fact Banks query answering will search through the databases to find the correct response.
In many cases, the information requested is simply not present in either an FAQ data set or a structured database, so an extended approach is required. IDOL passage extraction looks through the corpus of data to find segments of documents that best answer the query directly in short sentences with relevant answers.
