Enterprise service catalog
An enterprise service catalog enables services to be composed, organized, and published into convenient categories. Users can find solutions to common problems, browse through a catalog, and place orders for services and products. They can also submit request tickets, track progress of open requests, and search a knowledge base to receive automatic suggestions for relevant topics.
Easily create custom services
Service Request Center also lets you easily define and organize your own custom services within a service catalog to aid discovery. You can even limit the publication of these services to select groups – ensuring that each user only sees those services they are authorized to order.
Integrated knowledge base reduces helpdesk call volumes
Create an information repository that users and IT staff alike can use to resolve issues. Service Request Center includes a knowledge base that automatically searches for relevant topics as users submit incidents and requests.
Improve communication with a knowledge base
Incident and problem resolutions can be posted as articles in the knowledge base, and IT change requests can be posted as announcements to the request center once their implementation dates are scheduled.