Service Support Manager (SSM) represents a process-driven approach to IT. SSM draws on the power of a process management platform to lower total cost of ownership (TCO).
View and report on all service management processes.
The web-based Service Request Center enables users to discover and request IT services, submit incidents, and review knowledge base articles.
Gain visibility across the service delivery lifecycle.
Enables services to be composed, organized, and published into convenient categories.
SSM integrates change and release management in order to bridge the divide between Dev and Ops.
Packaged with fully functional, easy-to-use applications.
For request, incident, problem, change, and configuration management.