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SMAX for ITSM

SMAX Express is an affordable SaaS solution for powerful IT Service Management.

Take productivity and service experience to new heights with a smarter approach to ITSM on SaaS. Be ready for the future with a cloud-native solution based on machine learning.

management

Incident & problem management

Accelerate issue resolution, avoid recurring incidents, and drive continual service improvement with smart ticketing and intelligent analytics.

service

Service request management

Increase employee satisfaction and help them get back to work faster with an easy-to-use self-service portal and a virtual agent, at their desk or on the go.

change

Change & release management

Improve change success rates, reduce unplanned downtime and service outages with automated change workflows, change analytics, and machine learning.

service level

Service level management

Define, track and report on service levels for continual service improvement and to demonstrate value to employees and business stakeholders.

built

Built-in machine learning and AI

Improve IT productivity by finding answers to requests and solving tickets faster, using one ITSM automation solution with embedded machine learning.

future

Feature-rich ITSM

Support all key ITIL processes and deliver services with a complete set of ITSM features and third-party integrations that result in a superior user experience.

Modern business requires modern ITSM

Learn about seven key areas of ITSM change within your organization to better align your organization’s service and support capabilities with business and employee expectations.

Download eBook ›

Dive deeper. Discover more.

  • service

    Service request management

    service

    Service request management

    • Make it easy for employees to submit questions, service requests or issues, from their desktop or mobile device.
    • Boost employee satisfaction with self-service support through natural language search, social collaboration, and 24x7 with a virtual agent.
    • Automate the fulfillment of IT services across environments to unify and accelerate service delivery.
    Service request management
  • change

    Change & release management

    change

    Change & release management

    • Streamline processes with guided workflows and tasks and automate routine changes with analytics based on AI.
    • Plan successful changes with an easy-to-use change calendar, automated collision detection and impact analysis.
    • Decrease change failure with insights based on change management data, and suggestions for improvements based on best practices.
    Change & release management
  • service 1

    Service level management

    service 1

    Service level management

    • Meet service quality expectations by delivering services within defined objectives.
    • Get clear and instant visibility into service performance by defining, tracking, and reporting on service levels.
    • Improve productivity by prioritizing work based on service level targets.
    Service level management
  • built

    Built-in AI

    built

    Built-in AI

    • Enable agents to make informed, timely decisions with a modern service desk that provides all information needed for fast service fulfillment.
    • Manage services proactively and avoid recurring incidents by finding trends and patterns with analytics based on AI and machine learning.
    • Propel your knowledge management with insights from hot topic analytics and machine learning.
    Built-in AI
  • featire risk

    Feature-rich ITSM

    featire risk

    Feature-rich ITSM

    • Increase service desk productivity with instant, interactive, role-based, real-time dashboards and reports.
    • Automate processes, workflows, and tasks using out-of-the-box best practices based on ITIL and configure or extend them with codeless configuration.
    • Easily support ITSM processes with accurate, up-to-date configuration data and service context with native SACM.
    Feature-rich ITSM

Case Studies

Sopra Steria delivers agile and cost-effective service management to clients by leveraging Micro Focus SMAX AI and machine learning capabilities.

Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.

SMAX successfully delivers efficient self-service for 12,000 users, while SMAX smart analytics support root cause and trend analysis.

Related Products

release-rel-2021-11-2-7085 | Wed Nov 17 15:06:12 PST 2021
7085
release/rel-2021-11-2-7085
Wed Nov 17 15:06:12 PST 2021