Gather, analyse, store, and share information about provided services to increase efficiency.
Provide knowledge articles and news to enable fast self-service issue resolution and to inform employees.
Tap into service desk knowledge as well as other sources like MS SharePoint and Confluence Wiki.
Meet service quality expectations by delivering services within defined objectives.
Get clear and instant visibility into service performance by defining, tracking, and reporting on service levels.
Improve productivity by prioritizing work based on service level targets.
Make it easy for employees to submit questions, service requests, or issues from their desktop or mobile device.
Boost employee satisfaction with self-service support through natural language search, social collaboration, and 24x7 virtual agents.
Automate the fulfilment of IT services across environments to unify and accelerate service delivery.
Single point of contact and bi-directional communication hub via multiple channels.
Efficiently manage incidents and service requests for timely delivery of high-quality services to customers.
Offer self-service to customers for fast and autonomous issue resolution.
