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An affordable SaaS solution for powerful IT Service Management.
Accelerate issue resolution, avoid recurring incidents, and drive continual service improvement with smart ticketing and intelligent analytics.
Increase employee satisfaction and help them get back to work faster with an easy-to-use self-service portal and a virtual agent, at their desk or on the go.
Improve change success rates, reduce unplanned downtime and service outages with automated change workflows, change analytics, and machine learning.
Define, track and report on service levels for continual service improvement and to demonstrate value to employees and business stakeholders.
Improve IT productivity by finding answers to requests and solving tickets faster, using one ITSM automation solution with embedded machine learning.
Support all key ITIL processes and deliver services with a complete set of ITSM features and third-party integrations that result in a superior user experience.
Learn about seven key areas of ITSM change within your organization to better align your organization’s service and support capabilities with business and employee expectations.
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SMAX Demo: Incident and Problem Management
Incident and Problem Management with SMAX
SMAX Solution Brochure
SMAX Demo: Change Management
Change Management with SMAX
SMAX Data Sheet
Ten Tips for Empowering your IT Support with AI
Virtual Agent Mobile Demo
Sopra Steria delivers agile and cost-effective service management to clients by leveraging Micro Focus SMAX AI and machine learning capabilities.
Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.
SMAX successfully delivers efficient self-service for 12,000 users, while SMAX smart analytics support root cause and trend analysis.
Machine learning based Enterprise and IT Service Management software.
Monitor and control your Hybrid IT environment in real-time with multi-cloud discovery and Universal CMDB.
Make better-informed asset decisions, right size licenses, enrich your data, and control costs.