Features

Container-based architecture

Enjoy the cost benefits of a shared infrastructure while ensuring that your organization's data, processes, configurations, integrations, and dashboards are kept completely segregated from those of other organizations.

Cloud-powered scaling for non-stop availability

Micro Focus strives for a Service Level Objective (SLO) of 99% uptime and general availability for Solution Business Manager on Demand, outside of scheduled maintenance windows. An elastic enterprise cloud infrastructure optimizes user load, even when unforeseen spikes occur.

Scalable process management

Solutions Business Manager on Demand draws on the power of a robust process management platform that’s built to scale up or down as needed with features such as queues, throttle, load balancing, and auto-start.

Enterprise-level data protection

SBM on Demand guarantees enterprise-level data protection and backups that range from full weekly backups to daily incremental backups, as well as transaction logs that are captured every 4 hours.

System monitoring

System monitoring is accomplished using SNMP and ICMP. System and application logs are reviewed on a daily basis, and potential application issues are escalated to the development team for review.

Security and compliance through multi-tenancy

Keep sensitive data secure with a multi-tenanted environment. Each customer implementation resides in its own isolated container and individual database instance, ensuring complete data security.

Authentication integrated with your existing system

The Micro Focus hybrid authentication solution integrates smoothly with your on-premises authentication system, including LDAP. Users who are already authenticated by your existing framework are granted access to Solution Business Manager on Demand as well.

Integrations

Solution Business Manager on Demand teams up with your existing IT systems on-premises or on the cloud – no coding required. Includes support for REST, SOAP, POST HTTP, JavaScript API, XML, JSoN, JMS, and ModScript.

Hybrid cloud support

Retain sensitive data behind a firewall in public, private, and hybrid clouds – Micro Focus IT management solutions are model-driven, virtually assembled, and 100% flexible.

Custom configurations

As with the on-premises version of Solutions Business Manager, the workflows, forms and screens, integrations and orchestrations, notifications as well as reports and dashboards in SBM on Demand can be visually configured. SBM’s unique Composer tool visually compares your version of the solution with another so you can manually merge items, thereby simplifying version control of your processes.

Hosting details

All datacenters feature a secure, durable technology platform with industry-recognized certifications and audits including PCI DSS Level 1, ISO 27001, FISMA Moderate, FedRAMP, HIPAA, SOC 1 (formerly referred to as SAS 70 and/or SSAE 16), and SOC 2 audit reports.

All the benefits of cloud-based solutions

Maintaining and upgrading BPM solutions internally results in extra costs. SBM on Demand delivers the same power of on-premises Solutions Business Manager, Service Support Manager, and Service Request Center – but it’s hosted on the cloud.

Cloud-enabled access to Solutions Business Manager

Solutions Business Manager seamlessly connects human and machine based processes to enable automation where possible and facilitate stakeholder oversight. Like its on-premises counterpart, SBM on Demand also integrates Line of Business (LOB) Systems to connect and orchestrate individuals across functional silos.

SaaS delivery of Service Support Manager

Service Support Manager is a complete IT service management (ITSM) solution. It helps you easily configure processes to match the way you deliver services. Like its on-premises counterpart, SSM included with SBM on Demand seamlessly integrates with Release Control to help bridge the dev-ops divide.

Run Service Request Manager on the cloud

Service Request Center makes it easy for your customers to browse a rich array of IT and business services and access a knowledge base. Users can also quickly submit, track, and approve service requests and service level agreements (SLAs).