Maintaining and upgrading BPM solutions internally results in extra costs. SBM on Demand delivers the same power of on-premises Solutions Business Manager, Service Support Manager, and Service Request Center – but it’s hosted on the cloud.
Solutions Business Manager seamlessly connects human and machine based processes to enable automation where possible and facilitate stakeholder oversight. Like its on-premises counterpart, SBM on Demand also integrates Line of Business (LOB) Systems to connect and orchestrate individuals across functional silos.
Service Request Center makes it easy for your customers to browse a rich array of IT and business services and access a knowledge base. Users can also quickly submit, track, and approve service requests and service level agreements (SLAs).