Solutions Business Manager on Demand

Design and Run Business Processes on Demand

Cloud-based Rapid Application Development Platform as a Service.


Solutions Business Manager on Demand (formerly Service Support Manager on Demand) is a Platform-as-a-Service (PaaS) providing a cloud-based development environment for creating and running business process applications. SBM on Demand also includes Service Support Manager and Service Request Center in the cloud without losing any of the powerful functionality that's available on-premises.

Cloud in
All the benefits of cloud-based solutions

Maintaining and upgrading BPM solutions internally results in extra costs. SBM on Demand delivers the same power of on-premises Solutions Business Manager, Service Support Manager, and Service Request Center – but it’s hosted on the cloud.

face to face
PaaS delivery of Solutions Business Manager

Solutions Business Manager seamlessly connects human and machine based processes to enable automation where possible and facilitate stakeholder oversight. Like its on-premises counterpart, SBM on Demand also integrates Line of Business (LOB) Systems to connect and orchestrate individuals across functional silos.

Run Service Request Center on the cloud

Service Request Center makes it easy for your customers to browse a rich array of IT and business services and access a knowledge base. Users can also quickly submit, track, and approve service requests and service level agreements (SLAs).

Case Studies

U.S. Department of Veteran Affairs

After integrating ITSM processes, the VA can now make changes in minutes – and it saved 50% on license costs.

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Micro Focus supports Finnova’s drive for innovation and increased transparency through a secure information flow powered by SBM.

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SunGard manages more than $25 trillion in investment assets. It trusted Service Support Manager to modernize its decade-old ITSM.

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The other products that we looked at were too rigid and didn’t offer the level of flexibility we required. Price and deep reporting capabilities also played an important role in our decision – the competition didn’t come close.

release-rel-2019-5-2-2026 | Mon May 13 00:55:23 PDT 2019
Mon May 13 00:55:23 PDT 2019