Previous versions of ZENworks Service Desk didn’t provide the capability to edit your saved filters and change your filtering criteria. With ZENworks Service Desk 8.0, you can edit a saved or shared filter with modified criteria.
ZENworks Service Desk 8.0 now has canned financial billing reports. Users can use the following reports to access various aspects of their cost of work:
ZENworks Service Desk 8.0 introduces a configurable option for multi-session support. This option enables users to have multiple login sessions across browsers and across systems.
ZENworks Service Desk 8.0 includes a new capability for importing inventoried hardware devices along with managed devices. Enhanced filtering options enable you to search and list managed, inventoried, and other devices.
Another new feature of ZENworks Service Desk 8.0 is the ability to use a ZENworks Join Proxy satellite server to remotely control any Windows-managed devices located in various private networks.
Current versions of Service Desk Appliance are only supported with VMware. With ZENworks Service Desk 8.0, you can also use Hyper-V as your virtual environment to deploy the Service Desk Appliance.
Currently, the calendar shows only the reference number of a ticket. In ZENworks Service Desk 8.0, we have added a subject line to the request so technicians can easily see what the request is about.
The Request URL option makes it easy for customers as well as technicians to click on the link within an email and jump directly to the Request within Service Desk.
Technicians can see an auto-generated permalink names ‘Direct link’ in the request details page (before the Subject field). He or she can share the link with any other technician who has access to Service Desk.
When a request is submitted, the end user must also select their ZENworks devices to be assigned with the bundle. The system will then create an extension to make the assignment to that device on approval.
You can list any service that can be offered via an LDAP group membership in the Service Desk store. This provides an automated self-service capability for file system permissions, applications, and more.
7.5 features support for the latest ZENworks Control Center helper, enabling you to remote control ZENworks 2017 devices. This release also includes support for the new Android bundles introduced in ZENworks 2017 Update 2.
This means you can easily deploy the appliance on a variety of hypervisors, manage the appliance through a simple web interface, and easily configure SSL.
The new getting started page makes it easier than ever to get all of the pieces in place for a successful Service Desk deployment.
In alignment with the release of ZENworks 2017, MFSD 7.4 introduces support for mobile devices as a separate section in the ZENworks import.
This feature allows administrators and technicians to support mobile bundles and create store requests on mobile bundles.
Administrators can automatically close requests on a certain condition of the workflow being reached or continue to follow the workflow logical path to set up a repeat of the workflow from a certain point.
Linking items helps technicians assign ownership of items to individual owners and groups of owners directly from the ticket summary page.
We now provide the ability to reactivate or keep items inactive on next sync to ZENworks. This allows for administrators to delete items which they do not want in the system.
Earlier end-users could select one filter to narrow down their search, now we provide the ability to select multiple filters to make for a highly effective search capability for store items.
Service Desk For ITIL (full version)
Service Desk Standard
|Service Request Fullfillment|
|Service Desk Store|
|Service Asset and Configuration Management|
|Service Catalog Management|
|Service Level Management|
|Release and Deployments Management|
|Service Portfolio Management|