ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the Future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
All Micro Focus learning in one place
Streamline software delivery for faster value
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the Future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
All Micro Focus learning in one place
Experience maximum value from your investment in your Micro Focus software with 24x7 access to our experts.
In our always-on economy, businesses run 24 hours a day. Long gone are the days when staff arrived at 8am and departed at 5pm. Your customers are online day and night. This is why your IT staff needs fast 24-hour access to our Micro Focus experts who can diagnose and resolve issues as well as give advice on Micro Focus product features. Micro Focus Business Support, which is purchased with your product license, gives your business access to our global support organization to meet the demands of today’s economy.
Software Updates: Get the latest updates, new features, and available solutions.
Problem Resolution: Receive assistance from technical support engineers via CHAT, email or telephone.
Proactive Communication: Receive notifications about new software versions and patches.
Defined Response Time Objectives: Know when to expect an initial response to an incident.
Self-Help Support: Take advantage of our online, around the clock, self-help resources; such as our knowledge base, documentation, installation guides, and much more.
Micro Focus Community and Forums: Join the conversation with experts and colleagues to get advice, discuss issues and find solutions.
For many years, our support experts and wealth of resources have helped thousands of customers to optimize their IT environments and respond effectively to business demands. By providing you with fast 24-hour access to our experts who can diagnose and resolve your issues, we have the knowledge to increase uptime, reduce total cost of ownership, and drive efficient business outcomes. We have been doing this for many years, and we have proven our worth to thousands of clients across the world.
View the Business Support Agreement for details about your Support.
Flexible Credits provide you with a flexible way to obtain short term reactive and proactive services such as supportability reviews, on-site days, scheduled standby, critical incident assistance, Consulting, Education, and much more. Flexible Credits can be purchased at the time of your support renewal or anytime throughout the life of your support contract. Redeem them for services of your choice within 12 months of purchase.
Introducing Flexible Credits Video
Flexible Credits Guide
Flexible Credits Terms
To augment Business Support, our Premium Support portfolio offers direct access to named, industry-leading specialists. Whether you want to speak to the same expert each time you call, need a technical advisor, need an advocate, or need someone to review your software support strategy, our Premium Support portfolio have a suitable offering for you. Learn more:
Data security is critical in today’s IT environment. Government customers and some private sector customers have a requirement to limit access to data to people who reside in-country. Talk to your Micro Focus representative to learn more about what Micro Focus has available to meet this requirement.
The support you receive under Business Support evolves as your product ages. Check the status of your product version, and learn more about the Product Support Lifecycle.
Running older products? Extended Support Plus may be available for an additional fee.
Learn how to access and use our technical support by reviewing policies and procedures in the Customer Support Handbook.
Micro Focus Consulting and our trusted partners include astute business strategists and technical experts with broad industry and functional experience. We can help you increase business-critical capabilities, achieve tangible results, create a competitive advantage and realize a return on your investment within realistic time frames. Learn more about how we can help increase your return on IT investment.
Our training is convenient, affordable, and available in multiple delivery methods. Effective training can provide quick ROI as your IT team becomes proficient with products you already have, as well as products you plan to purchase–allowing you to get the most out of your IT investment. Learn more about the variety of training options available to meet any budget or learning style.
