Micro Focus

Micro Focus Business Support

Experience maximum value from your investment in your Micro Focus software with 24x7 access to our experts

Our support pledge

In our always-on economy, businesses run 24 hours a day. Long gone are the days when staff arrived at 8am and departed at 5pm. Your customers are online day and night. This is why your IT staff needs fast 24-hour access to our Micro Focus experts who can diagnose and resolve issues as well as give advice on Micro Focus product features. Micro Focus Business Support, which is purchased with your product license, gives your business access to our global support organization to meet the demands of today’s economy.

Talk to our Business Support Experts

Business Support will help your business stay ahead

Business Support will enable your business to take advantage of:

  • Software Updates: Get the latest updates, new features, and available solutions.

  • Problem Resolution: Receive assistance from technical support engineers via CHAT, email or telephone.

  • Proactive Communication: Receive notifications about new software versions and patches.

  • Defined Response Time Objectives: Know when to expect an initial response to an incident.

  • Self-Help Support: Take advantage of our online, around the clock, self-help resources; such as our knowledge base, documentation, installation guides, and much more.

  • Micro Focus Community and Forums: Join the conversation with experts and colleagues to get advice, discuss issues and find solutions.

Meet the Software Support organization

Meet the software support organization

For many years, our support experts and wealth of resources have helped thousands of customers to optimize their IT environments and respond effectively to business demands. By providing you with fast 24-hour access to our experts who can diagnose and resolve your issues, we have the knowledge to increase uptime, reduce total cost of ownership, and drive efficient business outcomes. We have been doing this for many years, and we have proven our worth to thousands of clients across the world.

View the details in the Business Support Agreement

View the Business Support Agreement for details about your Support.

Need flexibility to engage Support, Consulting or Education when needed? Flexible Credits are your answer

Flexible Credits provide you with a flexible way to obtain short term reactive and proactive services such as supportability reviews, on-site days, scheduled standby, critical incident assistance, Consulting, Education, and much more.  Flexible Credits can be purchased at the time of your support renewal or anytime throughout the life of your support contract.  Redeem them for services of your choice within 12 months of purchase.

Introducing Flexible Credits Video
Flexible Credits Guide
Flexible Credits Terms

Need a greater level of support? Premium Support is here for you

To augment Business Support, our Premium Support portfolio offers direct access to named, industry-leading specialists. Whether you want to speak to the same expert each time you call, need a technical advisor, need an advocate, or need someone to review your software support strategy, our Premium Support portfolio have a suitable offering for you. Learn more:

 Premium Support

Do you require In-Country Technical Support?

Data security is critical in today’s IT environment. Government customers and some private sector customers have a requirement to limit access to data to people who reside in-country. Talk to your Micro Focus representative to learn more about what Micro Focus has available to meet this requirement.

Product Support Lifecycle

The support you receive under Business Support evolves as your product ages.  Check the status of your product version, and learn more about the Product Support Lifecycle.

Extended Support Plus

Running older products? Extended Support Plus may be available for an additional fee.

Customer Support Handbook

Learn how to access and use our technical support by reviewing policies and procedures in the Customer Support Handbook.

Consulting

Micro Focus Consulting and our trusted partners include astute busi­ness strategists and technical experts with broad industry and functional experience. We can help you increase business-critical capabilities, achieve tangible results, create a competitive advantage and realize a return on your investment within realistic time frames. Learn more about how we can help increase your return on IT investment.

Education and Training

Our training is convenient, affordable, and available in multiple delivery methods. Effective training can provide quick ROI as your IT team be­comes proficient with products you already have, as well as products you plan to purchase–allowing you to get the most out of your IT investment. Learn more about the variety of training options available to meet any budget or learning style.

Additional Resources

FAQs for Business Support

Community

Micro Focus Software Community
Micro Focus Software on LinkedIn
Micro Focus Software on Twitter
Micro Focus on Facebook
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Tue Sep 15 18:06:14 PDT 2020