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Modern ITSM for
Modern Teams

SMAX—for AI, SaaS, and
codeless ease.
OpenText™ Service Management Automation X (SMAX) is your modern service desk remedy. With AI power, codeless ease, and SaaS agility, SMAX propels your service desk forward—leaving complexity behind. Built-in AI delivers the fast, personalized, engaging experiences users expect. Entirely codeless configurations make designing digital workflows extra easy. As for upgrades, with SMAX SaaS you’re always on the latest release. Get it all for a single, affordable, stable subscription price. Your service desk is at your service.

Superior user experiences, powered by AI

Empower all users to get the services they need—across IT, HR, cloud, finance, and facilities—from a single portal and an aggregated service catalog. With AI-powered self-service search, ticket creation, and smart virtual agents that understand human intentions, users and service agents can open tickets, get instant answers, and resolve issues. Everyone works smarter, faster.

Codeless configurations for greater IT productivity

Shift away from custom coding that slows you down and burdens you with heavy technical debt at upgrade time. A range of ITIL-certified, out-of-the-box (OOTB) processes—including problem, change, service, release, and knowledge management—saves you hours of time. Configure and extend them to meet your needs without writing any code.


SaaS agility and transparent pricing

Leave lengthy installations, ongoing maintenance, and complex upgrades behind. Add new apps and different user roles to meet evolving needs. With SMAX SaaS, all functionality is yours from the start—including built-in AI, virtual agents, and CMDB. No expensive add-ons or unexpected renewal rates to surprise you. As for upgrades, with versionless SaaS you’re always on the latest release.

SMAX SaaS offers multiple license options with affordable, transparent subscription pricing.


Meet with a local solutions expert to get a live product demo.

release-rel-2024-5-1-9444 | Tue Apr 30 16:03:23 PDT 2024
Tue Apr 30 16:03:23 PDT 2024