GigaOm Radar for ITSM Solutions

An Assessment of Information Technology Service Management Solutions - find out why and how Micro Focus is leading the way.


GigaOm Radar for ITSM Solutions is a forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Read this report to learn how SMAX stands out, delivering:

  • AI/ML in many aspects of the product - improving incident correlation, change analysis, and problem resolution
  • NLP and ML enhancements improving SMAX for change management and major incident handling
  • SaaS deployment option with support for multi-tenant operations, along with hybrid deployment allowing the instance to move from on-premises to SaaS
  • low-code/no-code workflow configuration and four releases per year resulting is little to no impact on customized workflows

We invite you to view a copy of this report at no cost – take advantage and get the full insights within and see why Micro Focus SMAX is a Leader.

GigaOm Radar for ITSM Solutions
release-rel-2023-1-2-hotfix-8487 | Mon Jan 30 16:25:17 PST 2023
Mon Jan 30 16:25:17 PST 2023