Industry analyst Stephen Mann guides you through the 7 key ITIL-aligned changes your IT organization must make to achieve modern IT service management.
The need to quickly evolve your organization’s ITSM capabilities has now, more than ever, become imperative. There’s a common theme that runs through much of what’s needed – that modern ITSM capabilities need to reflect the mantra of “better, faster, cheaper.”
This can be achieved by recognizing key business priorities such as the focus on outcomes and value creation, and minimizing employee lost productivity.
To help, this eBook highlights seven key areas of ITSM change within your organization, centered on the factors necessary to better align your organization’s service and support capabilities with business and employee expectations.