ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Cree y modernice aplicaciones empresariales con tecnología contemporánea
The leading solution for COBOL application modernization
Modernice aplicaciones de mainframe de IBM, procesos de entrega, accesos e infraestructuras
Modernice el acceso de las aplicaciones al host: más fácil de usar, integrar, gestionar y más seguro
Logre la interoperabilidad de los sistemas en toda la empresa
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Desarrollo seguro, pruebas de seguridad y supervisión y protección continuas
Augment human intelligence
Cifrado, tokenización y gestión de claves para garantizar la eliminación de la información de identificación y la privacidad de los datos
Una estrategia integrada para la gestión de identidades y accesos
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Detecte las amenazas conocidas y desconocidas por medio de la correlación, la ingesta de datos y los análisis
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Una experiencia de usuario final atractiva y un service desk eficiente basados en el aprendizaje automático
La primera solución de supervisión autónoma organizada en contenedores para TI híbrida
Automatice y gestione redes tradicionales, virtuales y definidas por software
Descubra y gestione elementos de configuración (CI) en entornos de TI híbridos.
Simplifique la automatización del cumplimiento y refuerce el gobierno
Automatice los procesos de TI de principio a fin
Manage IT & software assets for better compliance
Automatice el aprovisionamiento, la aplicación de revisiones y el cumplimiento en todo el centro de datos
Cree, asegure y amplíe los procesos de negocio automatizados en toda la empresa
Obtenga información a partir del Big Data con análisis en tiempo real y haga búsquedas en los datos no estructurados.
Toda la formación Micro Focus en un mismo espacio
Fomente las habilidades para tener éxito
Aumente la velocidad, elimine los cuellos de botella y mejore continuamente la entrega del software
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernice los sistemas empresariales básicos para impulsar la transformación empresarial
Cree y modernice aplicaciones empresariales con tecnología contemporánea
The leading solution for COBOL application modernization
Modernice aplicaciones de mainframe de IBM, procesos de entrega, accesos e infraestructuras
Modernice el acceso de las aplicaciones al host: más fácil de usar, integrar, gestionar y más seguro
Logre la interoperabilidad de los sistemas en toda la empresa
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
La seguridad como parte fundamental de toda su actividad: operaciones, aplicaciones, identidad y datos
Desarrollo seguro, pruebas de seguridad y supervisión y protección continuas
Augment human intelligence
Cifrado, tokenización y gestión de claves para garantizar la eliminación de la información de identificación y la privacidad de los datos
Una estrategia integrada para la gestión de identidades y accesos
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Detecte las amenazas conocidas y desconocidas por medio de la correlación, la ingesta de datos y los análisis
Access all products in CyberRes
Soluciones de privacidad, cumplimiento y legales probadas y de confianza
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Acelere las operaciones de TI a la velocidad de DevOps
Una experiencia de usuario final atractiva y un service desk eficiente basados en el aprendizaje automático
La primera solución de supervisión autónoma organizada en contenedores para TI híbrida
Automatice y gestione redes tradicionales, virtuales y definidas por software
Descubra y gestione elementos de configuración (CI) en entornos de TI híbridos.
Simplifique la automatización del cumplimiento y refuerce el gobierno
Automatice los procesos de TI de principio a fin
Manage IT & software assets for better compliance
Automatice el aprovisionamiento, la aplicación de revisiones y el cumplimiento en todo el centro de datos
Cree, asegure y amplíe los procesos de negocio automatizados en toda la empresa
Access all products in IT Operations Management
Diseñe su estrategia y transforme su TI híbrida.
Obtenga información a partir del Big Data con análisis en tiempo real y haga búsquedas en los datos no estructurados.
Mejore la capacidad de su equipo para lograr que su empresa funcione a pleno rendimiento
The organization needed to improve accountability and enhance collaboration regarding support processes.
Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four different applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolved but the user had not been properly notified, and defects that required multiple tasks to correct without clear accountability for each step.
Improving accountability and enhancing collaboration was CACI’s goal. Integrating and automating the various helpdesk components would add traceability throughout the process with instant status reporting, detailed history tracking, and clear relationships among the various tasks. “We were jettisoning four different applications that did not ‘talk to each other’ very well, in favor of one centralized application that did,” said Tyson Faircloth, Program Manager at CACI. The improvements in team communication would also raise productivity and enforce business rules.
CACI decided to look for a system that could replace its mix of purchased and homegrown applications. After using Micro Focus SBM to design and implement a few processes, CACI engineers began to see significant potential for operational benefits, both internally and with their customers.
Tyson Faircloth – PROGRAM MANAGER
CACI
CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contractors and is a member of the Fortune 1000 largest companies.
After CACI put its first Micro Focus-based helpdesk solution into operation, its customers saw the obvious benefits for themselves. One of the biggest selling points is the fact that the applications are accessible from anywhere. Most customer applications are hosted within the confines of a secure network, and inaccessible from other networks – even from another secure government network. The Micro Focus solution offers a secure web-based interface that is accessible from anywhere with Internet access, including handheld devices, with no client software to install. Existing directory services or smart cards handle user authentication, with multiple levels of access. The switchover was a positive experience, with at least half of the users comfortable with the new system within two days, and the remainder within two weeks.
The solution readily connects to different data sources with Web services, making it easy to leverage resources inside and outside the organization – for example, automatically sending proposals to a supplier’s quote request system, putting approved purchase orders directly into an order management system, and getting back purchase order numbers or other task identification to retain links between the tasks.
Tyson Faircloth – PROGRAM MANAGER
CACI
After implementing the first four workflows, CACI and its customer saw the potential for broader deployment. “We never intended to go past the first four workflows, but we saw how easy it was to do that and how any business process could be automated,” said Tyson. Where appropriate, processes are extending and integrating directly with customer applications and data. SBM is becoming one of the most significant growth areas for CACI’s business, as customers realize the benefits of easier enforcement of business policies, increased accountability, and enhanced tracking and task history.
Automating processes with Micro Focus not only avoids user resistance, it also makes it easier to enforce business process rules. For example, expense report policies are automatically applied, violations flagged, and sent to the appropriate person for approval and payment. As Tyson observed, “We saw that processes were not being followed in a standard fashion across the team, but all the ones we released with the Serena (now part of Micro Focus) solution were.”
Using the solution, accountability for each task is directly and clearly attributed to the owner. Organizations need information on historical activities, for auditing, and retaining intellectual capital. Tyson remarked that, unlike emails, which are archived on individual desktops and may omit key people, “even if you weren’t in the chain, you could see its history.”
As areas for improvement are identified through user comment or historical analysis, workflows can be modified quickly and easily. “Our motto is months, not years, to release major workflows; and days, not weeks, to add fields or minor modifications,” Tyson concluded.