Perfectly adapted to internal processes and structures, the efcom range of software solutions cover the requirements of complex factoring concepts. These solutions allow for the control of high volumes of receivables and provide data for the strategic and operational management of a company.
With previous experience of Serena, efcom evaluated Solutions Business Manager (SBM), a leading process management platform for IT development and operations, designed to orchestrate and integrate processes across an organization. Through a number of in-depth workshops delivered by Micro Focus®, efcom felt well-supported to implement SBM.
It took some time to convert all the development processes into automated SBM workflows, but once this was done, SBM started paying dividends. As Mr Hinse explains: “When clients request new features or bug fixes, this is analyzed via a workflow and the entire development tracking, testing, and delivery is managed through SBM.”
Development processes are clearly displayed step-by-step, preventing any shortcuts to be made. Mr Hinse particularly likes the transparency SBM has given efcom: “We work with a central calendar to get a unified view into all the scheduling events across projects and everyone always knows what they’re supposed to be doing. I personally don’t have an IT or development background, but using the intuitive SBM Work Center interface is no problem at all for me and enables me to generate real-time reports I use for status meetings. The My Activity view and Dashboard features give a visual data view which we were missing when we had to use spreadsheets to gather and present the information.”
The low-code/no-code developer utility, SBM Composer, is used by efcom to quickly map out work management processes and define supporting steps in the process. With strong integration options and rich decision capabilities, efcom can now more rapidly deliver new features to its customers.
SBM enables efcom to run software development workflows following a defined structure, so that current status is always clear and all relevant data is taken into account. With an ever increasing number of customers and products to support, transparency was a key requirement for efcom.
The efcom solutions are updated on a quarterly basis and every two years there is a major release. To support this release schedule without adding development staff, efcom now operate an SBM-powered integrated software development lifecycle which has automated key processes.
Mr Hinse comments: