This paper examines business service management services and the critical role of monitoring your hybrid cloud services. Service monitoring provides the performance your business needs to generate value and avoid losing revenue.
Specifically, this paper:
- Explains how cloud service monitoring is different from traditional monitoring
- Describes the capabilities, service modeling, and Big Data you need to adopt or mature to be effective
- Offers a set of recommendations to cloud consumers, providers, and brokers on how to monitor the services they deliver or consume