Evolve your ITSM into an agile, collaborative practice. Read the Gartner report to understand about the five insights which you can include in your ITSM plans now.
In this report, Gartner discusses positioning ITSM as an enabler of digital business to meet the evolving needs of a modern, increasingly remote workforce.
Gartner, 2022 Strategic Roadmap for IT Service Management, By Chris Matchett, Rich Doheny, Siddharth Shetty, Mark Cleary, 26 October 2021.
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