ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Créez et modernisez vos applications d'entreprise à l'aide d'une technologie contemporaine.
The leading solution for COBOL application modernization
Modernisez les applications, les processus de livraison, les accès et l'infrastructure des systèmes IBM mainframe.
Modernisez l'accès des hôtes aux applications : simplifiez l'utilisation, l'intégration et la gestion, et renforcez la sécurité.
Atteindre l'interopérabilité des systèmes dans toute l'entreprise
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Développement sécurisé, test de la sécurité, et surveillance et protection en continu
Augment human intelligence
Anonymisation et confidentialité des données par cryptage, création de jetons d'authentification et gestion des clés
Approche intégrée de la gestion des identités et des accès
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Détectez les menaces, connues et inconnues, via la mise en corrélation, l'ingestion et l'analyse de données.
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Confort d'utilisation attractif et Service Desk efficace, optimisé par l'apprentissage machine
Première solution de surveillance autonome en conteneurs pour l'informatique hybride
Automatisation et gestion des réseaux traditionnels, virtuels et définis par logiciel
Démasquez les éléments de configuration dans vos environnements hybrides et gérez-les.
Simplifier l'automatisation de l'exécution et imposer la gouvernance
Automatiser les processus informatiques de bout en bout
Manage IT & software assets for better compliance
Automatisez le provisionnement, l'application des correctifs et la conformité à l'échelle du Data Center.
Construire, sécuriser et déployer des processus métier automatisés dans toute l'entreprise
Exploitez les précieux renseignements du Big Data à l'aide d'outils d'analyse en temps réel et effectuez des recherches dans les données non structurées.
Toutes les formations Micro Focus en un seul endroit
Acquérir les compétences nécessaires pour réussir
Gagnez en vitesse, éliminez les goulots d'étranglement et améliorez en continu la distribution des logiciels.
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Pour faciliter votre transformation numérique, modernisez les systèmes centraux de l'entreprise.
Créez et modernisez vos applications d'entreprise à l'aide d'une technologie contemporaine.
The leading solution for COBOL application modernization
Modernisez les applications, les processus de livraison, les accès et l'infrastructure des systèmes IBM mainframe.
Modernisez l'accès des hôtes aux applications : simplifiez l'utilisation, l'intégration et la gestion, et renforcez la sécurité.
Atteindre l'interopérabilité des systèmes dans toute l'entreprise
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
La sécurité au cœur de toutes vos activités : opérations, applications, identités et données
Développement sécurisé, test de la sécurité, et surveillance et protection en continu
Augment human intelligence
Anonymisation et confidentialité des données par cryptage, création de jetons d'authentification et gestion des clés
Approche intégrée de la gestion des identités et des accès
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Détectez les menaces, connues et inconnues, via la mise en corrélation, l'ingestion et l'analyse de données.
Access all products in CyberRes
Des solutions fiables et éprouvées pour le juridique, la conformité et la confidentialité
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Accélérez vos opérations informatiques au rythme des DevOps.
Confort d'utilisation attractif et Service Desk efficace, optimisé par l'apprentissage machine
Première solution de surveillance autonome en conteneurs pour l'informatique hybride
Automatisation et gestion des réseaux traditionnels, virtuels et définis par logiciel
Démasquez les éléments de configuration dans vos environnements hybrides et gérez-les.
Simplifier l'automatisation de l'exécution et imposer la gouvernance
Automatiser les processus informatiques de bout en bout
Manage IT & software assets for better compliance
Automatisez le provisionnement, l'application des correctifs et la conformité à l'échelle du Data Center.
Construire, sécuriser et déployer des processus métier automatisés dans toute l'entreprise
Access all products in IT Operations Management
Formulez votre stratégie et transformez totalement votre informatique hybride.
Exploitez les précieux renseignements du Big Data à l'aide d'outils d'analyse en temps réel et effectuez des recherches dans les données non structurées.
Donnez à votre équipe la possibilité de rendre votre entreprise la plus performante possible !
The organization needed to improve accountability and enhance collaboration regarding support processes.
Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four different applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolved but the user had not been properly notified, and defects that required multiple tasks to correct without clear accountability for each step.
Improving accountability and enhancing collaboration was CACI’s goal. Integrating and automating the various helpdesk components would add traceability throughout the process with instant status reporting, detailed history tracking, and clear relationships among the various tasks. “We were jettisoning four different applications that did not ‘talk to each other’ very well, in favor of one centralized application that did,” said Tyson Faircloth, Program Manager at CACI. The improvements in team communication would also raise productivity and enforce business rules.
CACI decided to look for a system that could replace its mix of purchased and homegrown applications. After using Micro Focus SBM to design and implement a few processes, CACI engineers began to see significant potential for operational benefits, both internally and with their customers.
Tyson Faircloth – PROGRAM MANAGER
CACI
CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contractors and is a member of the Fortune 1000 largest companies.
After CACI put its first Micro Focus-based helpdesk solution into operation, its customers saw the obvious benefits for themselves. One of the biggest selling points is the fact that the applications are accessible from anywhere. Most customer applications are hosted within the confines of a secure network, and inaccessible from other networks – even from another secure government network. The Micro Focus solution offers a secure web-based interface that is accessible from anywhere with Internet access, including handheld devices, with no client software to install. Existing directory services or smart cards handle user authentication, with multiple levels of access. The switchover was a positive experience, with at least half of the users comfortable with the new system within two days, and the remainder within two weeks.
The solution readily connects to different data sources with Web services, making it easy to leverage resources inside and outside the organization – for example, automatically sending proposals to a supplier’s quote request system, putting approved purchase orders directly into an order management system, and getting back purchase order numbers or other task identification to retain links between the tasks.
Tyson Faircloth – PROGRAM MANAGER
CACI
After implementing the first four workflows, CACI and its customer saw the potential for broader deployment. “We never intended to go past the first four workflows, but we saw how easy it was to do that and how any business process could be automated,” said Tyson. Where appropriate, processes are extending and integrating directly with customer applications and data. SBM is becoming one of the most significant growth areas for CACI’s business, as customers realize the benefits of easier enforcement of business policies, increased accountability, and enhanced tracking and task history.
Automating processes with Micro Focus not only avoids user resistance, it also makes it easier to enforce business process rules. For example, expense report policies are automatically applied, violations flagged, and sent to the appropriate person for approval and payment. As Tyson observed, “We saw that processes were not being followed in a standard fashion across the team, but all the ones we released with the Serena (now part of Micro Focus) solution were.”
Using the solution, accountability for each task is directly and clearly attributed to the owner. Organizations need information on historical activities, for auditing, and retaining intellectual capital. Tyson remarked that, unlike emails, which are archived on individual desktops and may omit key people, “even if you weren’t in the chain, you could see its history.”
As areas for improvement are identified through user comment or historical analysis, workflows can be modified quickly and easily. “Our motto is months, not years, to release major workflows; and days, not weeks, to add fields or minor modifications,” Tyson concluded.