Modern ITSM for
Modern Teams

SMAX—for AI, SaaS, and
codeless ease.
Gartner® Report: 2022 Strategic Roadmap for IT Service Management Get report
Gartner® Report: 2022 Strategic Roadmap for IT Service Management
Micro Focus SMAX is your modern ITSM remedy. With AI power, codeless ease, and SaaS agility, SMAX propels your service desk forward—leaving complexity behind. 

Superior user experiences, powered by AI

Empower all users to get the services they need—across IT, HR, cloud, finance, and facilities—from a single portal and an aggregated service catalog. With AI-powered self-service search, ticket creation, and smart virtual agents that understand human intentions, users and service agents can open tickets, get instant answers, and resolve issues. Everyone works smarter, faster.

To learn how to meet the evolving needs of your digital workforce, read the Gartner® Report: 2022 Strategic Roadmap for IT Service Management.

Codeless configurations for greater IT productivity

Shift away from custom coding that slows you down and burdens you with heavy technical debt at upgrade time. A range of ITIL-certified, out-of-the-box (OOTB) processes—including problem, change, service, release, and knowledge management—saves you hours of time. Configure and extend them to meet your needs without writing any code.


SaaS agility and transparent pricing

Leave lengthy installations, ongoing maintenance, and complex upgrades behind. Add new apps and different user roles to meet evolving needs. With SMAX SaaS, all functionality is yours from the start—including built-in AI, virtual agents, and CMDB. No expensive add-ons or unexpected renewal rates to surprise you. As for upgrades, with versionless SaaS you’re always on the latest release.

SMAX SaaS offers multiple license options with affordable, transparent subscription pricing.

“SMAX provided the integration capabilities we needed and supports our ITIL-driven processes for full governance. We can also see the potential for operational cost savings.”
“The slogan for this project was ‘zero customization’ as the belief is that SMAX can accommodate any requirement.”
“SMAX empowered our users with a simplified service model and increased our first contact issue resolution rate from nine to over 45 percent. We also achieved an ongoing cost saving of 40 percent in 2020.”
“Moving from several ITSM solutions and implementing SMAX has reduced our TCO drastically across infrastructure, maintenance, and teams—even with expanding into non-IT use cases.”
release-rel-2024-07-02-9457 | Tue Jul 16 21:14:50 PDT 2024
Tue Jul 16 21:14:50 PDT 2024