ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Create e modernizzate le applicazioni aziendali utilizzando una tecnologia moderna
The leading solution for COBOL application modernization
Modernizzazione delle applicazioni, dei processi di consegna, dell'accesso e dell'infrastruttura mainframe IBM
Modernizzate l’accesso alle applicazioni host: più semplice da usare, integrare e gestire, e più sicuro
Conseguite l’interoperabilità dei sistemi in tutta l’azienda
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Sviluppo sicuro, test della sicurezza e monitoraggio e protezione continui
Augment human intelligence
Crittografia, tokenizzazione e gestione delle chiavi per la deidentificazione e la privacy
Un approccio integrato a Identity & Access Management
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Rilevate le minacce note e sconosciute attraverso correlazione, acquisizione di dati e analisi
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Dedicarsi alla fornitura di esperienza dell’utente finale e service desk efficienti grazie al machine learning
La prima soluzione di monitoraggio autonoma e containerizzata per gli ambienti IT ibridi
Automatizzate e gestite reti tradizionali, virtuali e definite dal software
Scoperta e gestione degli elementi di configurazione (CI) in ambienti IT ibridi.
Semplificare l'evasione automatica e rafforzare la governance
Automatizzazione dei processi IT end-to-end
Manage IT & software assets for better compliance
Automatizzate il provisioning, l’installazione di patch e la conformità in tutto il data center
Costruzione, protezione e ridimensionamento dei processi aziendali automatizzati in tutta l'azienda
Ottenete informazioni utili dai big data con analisi in tempo reale e cercate i dati non strutturati.
Tutta la formazione Micro Focus in un unico punto
Acquisire le competenze necessarie per avere successo
Aumentate la velocità, eliminate i colli di bottiglia e migliorate continuamente la consegna dei software
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernizzate i principali sistemi aziendali per promuovere la trasformazione aziendale
Create e modernizzate le applicazioni aziendali utilizzando una tecnologia moderna
The leading solution for COBOL application modernization
Modernizzazione delle applicazioni, dei processi di consegna, dell'accesso e dell'infrastruttura mainframe IBM
Modernizzate l’accesso alle applicazioni host: più semplice da usare, integrare e gestire, e più sicuro
Conseguite l’interoperabilità dei sistemi in tutta l’azienda
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
La sicurezza al centro di tutto quello che fate: operazioni, applicazioni, identità e dati
Sviluppo sicuro, test della sicurezza e monitoraggio e protezione continui
Augment human intelligence
Crittografia, tokenizzazione e gestione delle chiavi per la deidentificazione e la privacy
Un approccio integrato a Identity & Access Management
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Rilevate le minacce note e sconosciute attraverso correlazione, acquisizione di dati e analisi
Access all products in CyberRes
Soluzioni legali, di conformità e privacy affidabili e comprovate
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Accelerate le operazioni del vostro reparto IT alla velocità di DevOps
Dedicarsi alla fornitura di esperienza dell’utente finale e service desk efficienti grazie al machine learning
La prima soluzione di monitoraggio autonoma e containerizzata per gli ambienti IT ibridi
Automatizzate e gestite reti tradizionali, virtuali e definite dal software
Scoperta e gestione degli elementi di configurazione (CI) in ambienti IT ibridi.
Semplificare l'evasione automatica e rafforzare la governance
Automatizzazione dei processi IT end-to-end
Manage IT & software assets for better compliance
Automatizzate il provisioning, l’installazione di patch e la conformità in tutto il data center
Costruzione, protezione e ridimensionamento dei processi aziendali automatizzati in tutta l'azienda
Access all products in IT Operations Management
Date forma alla vostra strategia e trasformate il vostro IT ibrido.
Ottenete informazioni utili dai big data con analisi in tempo reale e cercate i dati non strutturati.
Fornite al vostro team tutto il necessario per garantire le massime prestazioni alla vostra azienda
The organization needed to improve accountability and enhance collaboration regarding support processes.
Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four different applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolved but the user had not been properly notified, and defects that required multiple tasks to correct without clear accountability for each step.
Improving accountability and enhancing collaboration was CACI’s goal. Integrating and automating the various helpdesk components would add traceability throughout the process with instant status reporting, detailed history tracking, and clear relationships among the various tasks. “We were jettisoning four different applications that did not ‘talk to each other’ very well, in favor of one centralized application that did,” said Tyson Faircloth, Program Manager at CACI. The improvements in team communication would also raise productivity and enforce business rules.
CACI decided to look for a system that could replace its mix of purchased and homegrown applications. After using Micro Focus SBM to design and implement a few processes, CACI engineers began to see significant potential for operational benefits, both internally and with their customers.
Tyson Faircloth – PROGRAM MANAGER
CACI
CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contractors and is a member of the Fortune 1000 largest companies.
After CACI put its first Micro Focus-based helpdesk solution into operation, its customers saw the obvious benefits for themselves. One of the biggest selling points is the fact that the applications are accessible from anywhere. Most customer applications are hosted within the confines of a secure network, and inaccessible from other networks – even from another secure government network. The Micro Focus solution offers a secure web-based interface that is accessible from anywhere with Internet access, including handheld devices, with no client software to install. Existing directory services or smart cards handle user authentication, with multiple levels of access. The switchover was a positive experience, with at least half of the users comfortable with the new system within two days, and the remainder within two weeks.
The solution readily connects to different data sources with Web services, making it easy to leverage resources inside and outside the organization – for example, automatically sending proposals to a supplier’s quote request system, putting approved purchase orders directly into an order management system, and getting back purchase order numbers or other task identification to retain links between the tasks.
Tyson Faircloth – PROGRAM MANAGER
CACI
After implementing the first four workflows, CACI and its customer saw the potential for broader deployment. “We never intended to go past the first four workflows, but we saw how easy it was to do that and how any business process could be automated,” said Tyson. Where appropriate, processes are extending and integrating directly with customer applications and data. SBM is becoming one of the most significant growth areas for CACI’s business, as customers realize the benefits of easier enforcement of business policies, increased accountability, and enhanced tracking and task history.
Automating processes with Micro Focus not only avoids user resistance, it also makes it easier to enforce business process rules. For example, expense report policies are automatically applied, violations flagged, and sent to the appropriate person for approval and payment. As Tyson observed, “We saw that processes were not being followed in a standard fashion across the team, but all the ones we released with the Serena (now part of Micro Focus) solution were.”
Using the solution, accountability for each task is directly and clearly attributed to the owner. Organizations need information on historical activities, for auditing, and retaining intellectual capital. Tyson remarked that, unlike emails, which are archived on individual desktops and may omit key people, “even if you weren’t in the chain, you could see its history.”
As areas for improvement are identified through user comment or historical analysis, workflows can be modified quickly and easily. “Our motto is months, not years, to release major workflows; and days, not weeks, to add fields or minor modifications,” Tyson concluded.