While managing its customers’ data center migration projects, US Signal had to minimize application downtime
As a result of the increase in global demand for cloud computing, US Signal wanted to optimize the way it moves customer server and application data into the US Signal cloud, from almost any physical or virtual environment. The US Signal moving service includes destination environment configuration, migration process monitoring, and confirmation of connectivity once migration has concluded. A migration typically involved customer downtime and the desire was to minimize this.
Some US Signal customers have only a very narrow window available to do their migration, based on their business requirements, as Adam Kessler, Director of Professional Services at US Signal, explains: “To accommodate our customer’s migration window, we always try to use the right tool for the job. We used a standard backup solution which would make a full backup of the customer’s virtual or physical machines. The backup data was stored in the cloud and we would then do an incremental update on cut-overnight and restore the full customer data into our cloud infrastructure before making the switch. This whole process added time and complexity and we found ourselves struggling to meet some migration window requirements. This was mainly because we were using a very manual process. Using a spreadsheet we would do the discovery exercise, resulting in a server list with IP addresses. We then had connect to each individual server and install an agent on it to support the backup process.”
With a migration of over 350 servers on the horizon, Kessler’s team realized they needed a better solution to help them manage this project.