100% Predictable IT
Service Management

Micro Focus SMAX stops yearly cost waves from crashing in.

All SMAX functionality is yours from the start—including built-in automation, AI, and machine learning—for a single, affordable, stable subscription price with multiple license options. There’s no need to pay more for extra functionality or role-based users. And SMAX does not rely on costly customization work. Entirely codeless configurations set you up for quick, painless, low-cost software updates.

Ready to control your service desk costs?

No surprise costs

You can run SMAX on premises, in the cloud, or via SaaS—and switch seamlessly between environments. No extra functionality costs, no added role-based user costs, no unexpected renewal rates. Everything’s transparent. Everything’s predictable. Everything’s in your control.

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Service desk freedom

Do more with your service desk—without expensive add-ons. With your choice of Express or Premium licensing, you get virtual agents, live support, apps for enterprise service management, and more—all based on AI and machine learning—right from the start.

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Entirely codeless configurations

Configure your processes and workflows without writing any code. Choose from a range of out-of-the-box processes—including incident, problem, change, service request, release, service catalog, service level, and knowledge management. You’ll spend less time and money on upgrades—and gain instant access to new features.

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“SMAX empowered our users with a simplified service model and increased our first contact issue resolution rate from nine to over 45 percent. We also achieved an ongoing cost saving of 40 percent in 2020.”
“SMAX provided the integration capabilities we needed and supports our ITIL-driven processes for full governance. We can also see the potential for operational cost savings.”
“Moving from several ITSM solutions and implementing SMAX has reduced our TCO drastically across infrastructure, maintenance, and teams—even with expanding into non-IT use cases.”

Ready to control your service desk costs?

release-rel-2021-11-2-7085 | Wed Nov 17 15:06:12 PST 2021
7085
release/rel-2021-11-2-7085
Wed Nov 17 15:06:12 PST 2021