Gartner® Report: 2022 Strategic Roadmap for IT Service Management

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Evolve your ITSM into an agile, collaborative practice. Read the Gartner report to understand about the five insights which you can include in your ITSM plans now.

In this report, Gartner discusses positioning ITSM as an enabler of digital business to meet the evolving needs of a modern, increasingly remote workforce. 

  • "Federate ITSM practices within product teams and centers of excellence to complement agile approaches."
  • "Align IT support to the digital workplace by evolving the IT service desk to support a hub that facilitates collaboration, peer support and direct connections to product teams."
  • "Unlock AITSM capabilities, including AI and automation functions, by optimizing ITSM practices first and then plan for continual hands-on curation."

Gartner, 2022 Strategic Roadmap for IT Service Management, By Chris Matchett, Rich Doheny, Siddharth Shetty, Mark Cleary, 26 October 2021.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner® Report: 2022 Strategic Roadmap for IT Service Management
release-rel-2022-09-02-hotfix-8033 | Thu Sep 29 14:23:06 PDT 2022
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release/rel-2022-09-02-hotfix-8033
Thu Sep 29 14:23:06 PDT 2022
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