Discover the benefits of IT service modeling in the age of AIOps and how you match up
Dennis Droegseth, a renowned industry expert on configuration management and CMDBs, provides insights into the role that IT service modeling using configuration management systems (CMS) and Discovery and Dependency Mapping (DDM) plays in the changing world of hybrid IT and AIOps.
Droegseth argues that CMS and DDM to deliver IT service mapping across multiple use cases is critical to organizational success with your initiatives, and remains the foundation to tie together multiple disciplines (IT Asset Management, Application Performance Management, IT Service Management) into a platform aimed at a more intelligent AIOps response.
Droegseth conducts an interview with an IT executive at a large, European financial services organization on their use and view of CMS and the DDM in the cloud to deliver a solid base of IT truth to drive better and smarter IT Service Management.
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