Ebook

Trends Shaping Service Management (ITSM)

How must ITSM evolve to meet the needs of employees, customers, and businesses in a world of rapid change? Read about our top six trends here.

Trends on our radar:

  • Employee experience prevails
  • Services become productized
  • ITSM governs clouds

Trends for Modern ITSM

Employee experiences, services as products, greener services, clouds governed by ITSM, and more.

release-rel-2024-2-2-9397 | Tue Feb 27 09:17:20 PST 2024
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release/rel-2024-2-2-9397
Tue Feb 27 09:17:20 PST 2024
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