Micro Focus Service Management Automation X (SMAX) is your modern service desk remedy. With AI power, codeless ease, and SaaS agility, SMAX propels your service desk forward—leaving complexity behind. Built-in AI delivers the fast, personalized, engaging experiences users expect. Entirely codeless configurations make designing digital workflows extra easy. As for upgrades, with SMAX SaaS you’re always on the latest release. Get it all for a single, affordable, stable subscription price. Your service desk is at your service.
Empower all users to get the services they need—across IT, HR, cloud, finance, and facilities—from a single portal and an aggregated service catalog. With AI-powered self-service search, ticket creation, and smart virtual agents that understand human intentions, users and service agents can open tickets, get instant answers, and resolve issues. Everyone works smarter, faster.
Shift away from custom coding that slows you down and burdens you with heavy technical debt at upgrade time. When you want to make designing workflows extra easy, you can configure them without writing any code. A range of out-of-the-box processes—including incident, change, service, release, and knowledge management—saves you hours of time. Enjoy working the way that you work best.
Accelerate time to value with cloud-native SaaS deployments that leave lengthy installations, ongoing maintenance, and complex upgrades behind. Add new apps and different user roles to meet evolving needs. All functionality is yours from the start—including built-in AI, virtual agents, and CMDB. No expensive add-ons or unexpected renewal rates to surprise you. As for upgrades, with SaaS you’re always on the latest release.
SaaS offers a single, affordable, stable subscription price and multiple license options.