Our success as a business depends on several different IT services. I need to know which ones are having problems that could affect my business so I can prioritize our response. How can I get better visibility into IT service performance?
Your IT leadership needs to see IT service performance clearly. We provide business service management (BSM) that helps you answer the critical questions:
Traditional manager-of-manager tools only integrate IT tools. We take a more comprehensive approach. We provide IT service monitoring by integrating IT tools with business platforms such as CRM, ERP, Micro Focus Service Desk, and financial systems. This gives you a true perspective of service performance and enables you to manage IT services more effectively.
Without objective metrics, business managers are often critical of IT service performance. We provide business-value dashboards tailored to many different kinds of stakeholders to help them understand service level achievement in a way that makes sense to them.
