RIA Vendor Selection Matrix 2022 – Enterprise Service Management

ESM links employees, business functions and services – find out why and how Micro Focus is leading the way.


According to analyst group Research In Action, enterprises are working on a connected service experience when it comes to Enterprise Service Management (ESM).

As such, IT improvements coming before customer and employee experience improvements, drive the global investment priorities. Read this report to learn about the top ESM market trends in 2022 including:

  • Having paved the service thinking within IT and ESM, ITSM allows for expansion of service thinking within non-technology value streams.
  • Shifting from the current IT service provider archetype to one of a business partner
  • IT must think and speak services from the outside in

We invite you to view a copy of this report at no cost – take advantage and get the full insights within and see why Micro Focus SMAX is the Global Leader and category leader for Price vs Value and Customer Satisfaction.

RIA Vendor Selection Matrix - IT and Enterprise Service Management SaaS and Software
release-rel-2023-03-02-8751 | Wed Mar 22 08:32:53 PDT 2023
Wed Mar 22 08:32:53 PDT 2023