The Forrester Wave - Enterprise Service Management According to Forrester analysts, if you want to improve the customer experience and your IT agility, take a good, long look at today’s dynamic ESM options. This detailed report—'The Forrester Wave: Enterprise Service Management' helps you start the investigation process.
You’ll learn: How ESM extends ITSM capabilities to other business services such as HR, facilities, and travel. Key benefits of ESM—including improvements in service accessibility, fulfillment, and configuration. Who the 12 leading ESM providers are and how they stack up against each other.