AgustaWestland, the Anglo-Italian helicopter company owned by Italy’s Finmeccanica, is a total capability provider in the vertical lift market.
Its operations are spread globally across Europe, North America and the Asia/Pacific region. Despite a general economic down-turn, AgustaWestland revenues were EUR 3,480 million in 2009, up EUR 445 million (+15%) on the EUR 3,035 million reported the previous year.
AgustaWestland chose the Micro Focus BPM solution, Micro Focus Solutions Business Manager (SBM), to automate and streamline processes around its repair operations. SBM’s ability to deliver reusable process-based solutions, detailed audit trails, and metrics to identify bottlenecks were huge benefits.
AgustaWestland was greatly impressed by the Micro Focus technical team during the initial qualification and planning stages. Preliminary architectural work was critical in ensuring that the project was kept tied together and that the end-state was considered while creating the design. Integration with existing systems was also important and SBM’s ability to support this through a variety of means including web services was a vital part of the selection process.
RAPID SOLUTION PROTOTYPING HELPS GAIN STAKEHOLDER CONFIDENCE
Phase One of the project covered the Lynx program at AgustaWestland and MoD sites in the UK. Phase Two includes the Apache, Merlin and Sea King programs, covering AW facilities in the UK, Italy, and USA.
The previous system had five processes per program. The design was evaluated and would have meant five new designs, but the use of SBM’s sub-processes meant that the new design needed just two processes to be configured with sub-selections for each one. The initial work consisted of building two Micro Focus processes to manage Aircraft Parts and Publications. The configuration has been designed to grow to up to fifteen processes without any re-engineering.
By automating the process with SBM, the time to respond to service requests was reduced from 6 weeks to 6 minutes. As soon as the “send” button is hit, it lands in an engineer’s queue to begin work. In addition to helping identify bottlenecks, SBM provides reports on individual performance, helps zero in on causes for delays, identifies reasons for not being able to service a request, and surfaces trends in operations. If commitments are not being met, it is easy to produce the evidence.
Having one source of technical information makes it far more convenient to know where things are in the process, how long they have taken, and how contracts have performed. All responses and advice are now electronic.
All documents used in correspondence are stored in a central repository rather than being attached to emails. Information is automatically tagged with a unique reference number thereby making it easier to retrieve when responding to queries. Tony Mattravers, Project Manager, said