Banco Guayaquil sought to grow, enlarging its customer base by launching digital banking services that appeal to the increasingly demanding expectations of Ecuadorians. How could the bank achieve this, while keeping costs and complexity to a minimum, eliminating obsolete systems, and minimizing complexity?
Banking customers today expect innovative, on-the-go, digital services. To meet these requirements, banks need to offer around-the-clock service whilst at the same time developing applications that satisfy a wide range of customer needs.
Ecuadorian bank Banco Guayaquil sought to achieve just this, as Juan Luis Reca Montero, CIO, explains: “Our goal is to become the leading digital bank in Ecuador, offering the best online and mobile banking services. To do so, we need virtually limitless growth capacity and the ability to develop and launch new applications rapidly and easily, whilst ensuring that our services are always up and running.
“Our existing 13,000 applications were running on an aging, costly and cumbersome IBM mainframe system running an old and costly operating system which wasn’t completely stable and was reaching saturation. All of this was starting to be a major obstacle.”
Aiming to modernize its IT landscape, Banco Guayaquil looked for a way to boost scalability, support the delivery of new services, and slash fixed costs.