ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
최신 기술을 사용하여 비즈니스 애플리케이션을 구축하고 모더나이제이션합니다
The leading solution for COBOL application modernization
IBM 메인프레임 애플리케이션, 딜리버리 프로세스, 액세스 및 인프라를 현대화합니다
보다 쉬운 사용법, 보다 쉬운 통합, 보다 쉬운 관리, 더 우수한 보안으로 호스트 애플리케이션 액세스를 현대화합니다
기업 내 시스템 상호 운용성을 확보합니다
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
개발, 보안 테스트, 연속 모니터링 보안 및 보호
Augment human intelligence
데이터 재파악 및 개인정보를 위한 암호화, 토큰화, 키 관리
ID 및 액세스 관리의 통합 방식
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
상관관계, 데이터 수집 및 분석을 통해 알려진 위협과 알려지지 않은 위협을 탐지합니다
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
머신 러닝에 기반하여 최종 사용자 경험과 효율적인 서비스 데스크 연계
하이브리드 IT를 위한 최초의 컨테이터화된 익명 모니터링 솔루션
전통적인 네트워크와 가상 및 소프트웨어 정의 네트워크를 자동화하고 관리합니다
하이브리드 IT 환경의 구성 항목(CI)을 찾고 관리할 수 있습니다.
이행 자동화 간소화 및 거버넌스 강화
종합적인 IT 프로세스 자동화
Manage IT & software assets for better compliance
데이터 센터 간 프로비져닝, 패칭, 컴플라이언스를 자동화합니다
기업 전반에서 자동화된 비즈니스 프로세스를 구축하고 보안을 유지하고 규모를 조정할 수 있습니다
모든 Micro Focus 학습이 한 곳에서 제공됩니다
성공에 필요한 역량을 쌓습니다
속도를 높이고 병목 현상을 제거하고 소프트웨어 딜리버리를 지속적으로 개선하십시오
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
비즈니스 변혁을 촉진하도록 핵심 비즈니스 시스템을 현대화합니다
최신 기술을 사용하여 비즈니스 애플리케이션을 구축하고 모더나이제이션합니다
The leading solution for COBOL application modernization
IBM 메인프레임 애플리케이션, 딜리버리 프로세스, 액세스 및 인프라를 현대화합니다
보다 쉬운 사용법, 보다 쉬운 통합, 보다 쉬운 관리, 더 우수한 보안으로 호스트 애플리케이션 액세스를 현대화합니다
기업 내 시스템 상호 운용성을 확보합니다
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
운영, 애플리케이션, 정체성, 데이터 등 핵심 업무 항목에 보안을 제공합니다
개발, 보안 테스트, 연속 모니터링 보안 및 보호
Augment human intelligence
데이터 재파악 및 개인정보를 위한 암호화, 토큰화, 키 관리
ID 및 액세스 관리의 통합 방식
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
상관관계, 데이터 수집 및 분석을 통해 알려진 위협과 알려지지 않은 위협을 탐지합니다
Access all products in CyberRes
믿을 수 있고 입증된 법률, 컴플라이언스 및 개인 정보 보호 솔루션
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
DevOps 속도로 IT 운영을 가속화합니다
머신 러닝에 기반하여 최종 사용자 경험과 효율적인 서비스 데스크 연계
하이브리드 IT를 위한 최초의 컨테이터화된 익명 모니터링 솔루션
전통적인 네트워크와 가상 및 소프트웨어 정의 네트워크를 자동화하고 관리합니다
하이브리드 IT 환경의 구성 항목(CI)을 찾고 관리할 수 있습니다.
이행 자동화 간소화 및 거버넌스 강화
종합적인 IT 프로세스 자동화
Manage IT & software assets for better compliance
데이터 센터 간 프로비져닝, 패칭, 컴플라이언스를 자동화합니다
기업 전반에서 자동화된 비즈니스 프로세스를 구축하고 보안을 유지하고 규모를 조정할 수 있습니다
Access all products in IT Operations Management
전략을 수립하고 하이브리드 IT를 변환합니다.
실시간 분석을 통해 빅 데이터에서 통찰력을 확보하여 비구조화 데이터를 검색합니다.
팀이 비즈니스 성과를 극대화하도록 지원합니다
The organization needed to improve accountability and enhance collaboration regarding support processes.
Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four different applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolved but the user had not been properly notified, and defects that required multiple tasks to correct without clear accountability for each step.
Improving accountability and enhancing collaboration was CACI’s goal. Integrating and automating the various helpdesk components would add traceability throughout the process with instant status reporting, detailed history tracking, and clear relationships among the various tasks. “We were jettisoning four different applications that did not ‘talk to each other’ very well, in favor of one centralized application that did,” said Tyson Faircloth, Program Manager at CACI. The improvements in team communication would also raise productivity and enforce business rules.
CACI decided to look for a system that could replace its mix of purchased and homegrown applications. After using Micro Focus SBM to design and implement a few processes, CACI engineers began to see significant potential for operational benefits, both internally and with their customers.
Tyson Faircloth – PROGRAM MANAGER
CACI
CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contractors and is a member of the Fortune 1000 largest companies.
After CACI put its first Micro Focus-based helpdesk solution into operation, its customers saw the obvious benefits for themselves. One of the biggest selling points is the fact that the applications are accessible from anywhere. Most customer applications are hosted within the confines of a secure network, and inaccessible from other networks – even from another secure government network. The Micro Focus solution offers a secure web-based interface that is accessible from anywhere with Internet access, including handheld devices, with no client software to install. Existing directory services or smart cards handle user authentication, with multiple levels of access. The switchover was a positive experience, with at least half of the users comfortable with the new system within two days, and the remainder within two weeks.
The solution readily connects to different data sources with Web services, making it easy to leverage resources inside and outside the organization – for example, automatically sending proposals to a supplier’s quote request system, putting approved purchase orders directly into an order management system, and getting back purchase order numbers or other task identification to retain links between the tasks.
Tyson Faircloth – PROGRAM MANAGER
CACI
After implementing the first four workflows, CACI and its customer saw the potential for broader deployment. “We never intended to go past the first four workflows, but we saw how easy it was to do that and how any business process could be automated,” said Tyson. Where appropriate, processes are extending and integrating directly with customer applications and data. SBM is becoming one of the most significant growth areas for CACI’s business, as customers realize the benefits of easier enforcement of business policies, increased accountability, and enhanced tracking and task history.
Automating processes with Micro Focus not only avoids user resistance, it also makes it easier to enforce business process rules. For example, expense report policies are automatically applied, violations flagged, and sent to the appropriate person for approval and payment. As Tyson observed, “We saw that processes were not being followed in a standard fashion across the team, but all the ones we released with the Serena (now part of Micro Focus) solution were.”
Using the solution, accountability for each task is directly and clearly attributed to the owner. Organizations need information on historical activities, for auditing, and retaining intellectual capital. Tyson remarked that, unlike emails, which are archived on individual desktops and may omit key people, “even if you weren’t in the chain, you could see its history.”
As areas for improvement are identified through user comment or historical analysis, workflows can be modified quickly and easily. “Our motto is months, not years, to release major workflows; and days, not weeks, to add fields or minor modifications,” Tyson concluded.