ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
최신 기술을 사용하여 비즈니스 애플리케이션을 구축하고 모더나이제이션합니다
The leading solution for COBOL application modernization
IBM 메인프레임 애플리케이션, 딜리버리 프로세스, 액세스 및 인프라를 현대화합니다
보다 쉬운 사용법, 보다 쉬운 통합, 보다 쉬운 관리, 더 우수한 보안으로 호스트 애플리케이션 액세스를 현대화합니다
기업 내 시스템 상호 운용성을 확보합니다
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
개발, 보안 테스트, 연속 모니터링 보안 및 보호
Augment human intelligence
데이터 재파악 및 개인정보를 위한 암호화, 토큰화, 키 관리
ID 및 액세스 관리의 통합 방식
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
상관관계, 데이터 수집 및 분석을 통해 알려진 위협과 알려지지 않은 위협을 탐지합니다
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
머신 러닝에 기반하여 최종 사용자 경험과 효율적인 서비스 데스크 연계
하이브리드 IT를 위한 최초의 컨테이터화된 익명 모니터링 솔루션
전통적인 네트워크와 가상 및 소프트웨어 정의 네트워크를 자동화하고 관리합니다
하이브리드 IT 환경의 구성 항목(CI)을 찾고 관리할 수 있습니다.
이행 자동화 간소화 및 거버넌스 강화
종합적인 IT 프로세스 자동화
Manage IT & software assets for better compliance
데이터 센터 간 프로비져닝, 패칭, 컴플라이언스를 자동화합니다
기업 전반에서 자동화된 비즈니스 프로세스를 구축하고 보안을 유지하고 규모를 조정할 수 있습니다
모든 Micro Focus 학습이 한 곳에서 제공됩니다
성공에 필요한 역량을 쌓습니다
속도를 높이고 병목 현상을 제거하고 소프트웨어 딜리버리를 지속적으로 개선하십시오
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
비즈니스 변혁을 촉진하도록 핵심 비즈니스 시스템을 현대화합니다
최신 기술을 사용하여 비즈니스 애플리케이션을 구축하고 모더나이제이션합니다
The leading solution for COBOL application modernization
IBM 메인프레임 애플리케이션, 딜리버리 프로세스, 액세스 및 인프라를 현대화합니다
보다 쉬운 사용법, 보다 쉬운 통합, 보다 쉬운 관리, 더 우수한 보안으로 호스트 애플리케이션 액세스를 현대화합니다
기업 내 시스템 상호 운용성을 확보합니다
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
운영, 애플리케이션, 정체성, 데이터 등 핵심 업무 항목에 보안을 제공합니다
개발, 보안 테스트, 연속 모니터링 보안 및 보호
Augment human intelligence
데이터 재파악 및 개인정보를 위한 암호화, 토큰화, 키 관리
ID 및 액세스 관리의 통합 방식
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
상관관계, 데이터 수집 및 분석을 통해 알려진 위협과 알려지지 않은 위협을 탐지합니다
Access all products in CyberRes
믿을 수 있고 입증된 법률, 컴플라이언스 및 개인 정보 보호 솔루션
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
DevOps 속도로 IT 운영을 가속화합니다
머신 러닝에 기반하여 최종 사용자 경험과 효율적인 서비스 데스크 연계
하이브리드 IT를 위한 최초의 컨테이터화된 익명 모니터링 솔루션
전통적인 네트워크와 가상 및 소프트웨어 정의 네트워크를 자동화하고 관리합니다
하이브리드 IT 환경의 구성 항목(CI)을 찾고 관리할 수 있습니다.
이행 자동화 간소화 및 거버넌스 강화
종합적인 IT 프로세스 자동화
Manage IT & software assets for better compliance
데이터 센터 간 프로비져닝, 패칭, 컴플라이언스를 자동화합니다
기업 전반에서 자동화된 비즈니스 프로세스를 구축하고 보안을 유지하고 규모를 조정할 수 있습니다
Access all products in IT Operations Management
전략을 수립하고 하이브리드 IT를 변환합니다.
실시간 분석을 통해 빅 데이터에서 통찰력을 확보하여 비구조화 데이터를 검색합니다.
팀이 비즈니스 성과를 극대화하도록 지원합니다
Replace an unstable host access solution that was negatively affecting agent productivity and customer satisfaction.
Daily operations in FTI GROUP rely on travianet’s comprehensive Travel Information System (TIS). What was initially designed as a mid-office system, has developed over the years into an efficient all-round system. Today, TIS doesn’t just control the entire booking processing system and fully-automated partner settlement system for its 10,000 travel partners; it is also used to address all phone system interfaces, as well as reservation and operator systems – and much more. TIS is continually refined and developed based on .NET. The system is modular and flexible so that it can be optimally customized to fit a travel partner’s particular needs and technical architecture.
Over 600 FTI Group travel agents leverage TIS to serve customers 365 days each year, over 90 hours per week. They use an embedded terminal emulator in TIS which enables them to access real-time data hosted on IBM iSeries 5. Markus Stehle, Managing Director at GISMO, travianet’s IT partner, explains the challenge: “travianet used IBM iAccess for terminal emulation, but as our user numbers grew, this became more problematic. The platform wasn’t stable, and this sometimes resulted in system crashes. With so many agents depending on the availability of TIS, we knew we had to look for an alternative, more reliable solution.”
Jürgen Weickl – CEO
travianet GmbH
travianet is a large travel agency with almost twenty years experience, acting as a specialist service provider handling bookings for online travel portals. Part of the FTI GROUP, an international travel company headquartered in Munich, the company employs around 7,000 people worldwide, has offices in Germany, Austria, France, and Switzerland, and sells travel to around 120 countries to be the fourth-largest tour operator in Europe.
In close cooperation with travianet, Mr Stehle researched the market and found Micro Focus Reflection Desktop, a Windows-based host access solution that connects desktop and mobile users to IBM (mainframe, AS/400), UNIX, Linux, OpenVMS, and HP systems. A trial version gave the team some hands-on experience to test whether Reflection Desktop could provide the features as well as the stability and performance travianet needed.
Mr Stehle comments: “As TIS is in-house developed and heavily customized, we didn’t expect the transition to another host access solution to be completely smooth. For instance, our users have created hundreds of macros in iAccess. These contain German text strings and initially it looked like we couldn’t import these into Reflection Desktop. However, when we raised the issue with Micro Focus, their Support and Development teams came up with an innovative solution for this, saving us a lot of rework. The level of professionalism we encountered in the Micro Focus support convinced us they were the right partner for us.”
Micro Focus Support also worked with travianet and Mr Stehle to ensure any features available through iAccess were replicated within the Reflection Desktop environment, so that the transition would be entirely seamless for the end-users. As iAccess had been in use for many years and TIS is a highly customized solution, this required a lot of team collaboration.
From a business perspective, the investment in Reflection Desktop needed to be justified, as iAccess was already included in an IBM service offering. However, when Jürgen Weickl, CEO of travianet, saw the results of Reflection Desktop, he was happy to authorize the investment: “In our business, availability and performance are everything. We do not want to keep our partners waiting because our system isn’t reliable. The .NET API available within Reflection Desktop really helps us be responsive as we have been able to automate data entry and retrieval. Reflection Desktop could enhance our customer service, which is our business justification.”
Markus Stehle – MANAGING DIRECTOR
GISMO
To the end-users, the move to Reflection Desktop has been largely transparent, which was the objective. The extensive .NET API and the breadth of configurable options allowed Reflection Desktop to replicate all of the iAccess features and familiar user experience. However, users noticed the increased platform stability, which means the system is always available to them.
Mr Stehle comments: “The support we received from Micro Focus throughout this project has just been superb. Even though the process of replicating our unique environment within Reflection Desktop presented some challenges, I always felt in very capable hands and I like the collaboration between Micro Focus Support and Development.”
Mr Weickl concludes: “Our business totally depends on TIS and we are happy to report that, leveraging Reflection Desktop, we now have a stable platform with full system availability.”