IDOL for Virtual Assistant

Natural language question answering
Natural language question answering
Enterprise class chatbot with uniquely broad QA coverage – curated FAQs (e.g. "How do I connect to wifi?”), stated facts (e.g. “What is the wifi charge?”) and passage extraction for questions beyond FAQs and facts (e.g. what did X say about next gen wifi?).
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Scale far beyond traditional limits
A distributed, modular architecture allows multiple instances of dedicated handlers to manage query-time traffic and document indexing in real-time. Discover how Quest Diagnostics uses IDOL to unlock the data in 3.4bn documents.
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Scale far beyond traditional limits
Access any data, regardless of format or location
Access any data, regardless of format or location
Break down data silos with out of the box access to over 150 repositories. Access data in virtually any format with support for over 1000 file types. All whilst complying with native document security models.
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Brain
Powered by AI
A dialogue system captures utterances and questions. If a direct answer is not possible, a conversation occurs to clarify the user’s intent. AI is used to classify questions and determine any additional information needed.
Pinpoint
Performance at scale
A distributed, modular architecture allows multiple instances of dedicated handlers to manage all parts of a dialogue in real-time.
Lock key
Find answers
IDOL’s industry leading KeyView technology unlocks value from 1000 file formats, detecting file type without relying on filename extensions, extracting text, metadata, and other content, and providing high-fidelity viewing and printing. Passage extraction finds relevant sections within this unstructured data, allowing relevant responses to be given even when specific answers are not available.
75%
Reduction in end-user search time for Free State of Saxony
66%
Reduction in implementation time for Free State of Saxony
3
Number of question-type specific systems working in concert to address diverse inquiries in enabling fast and relevant answers

Micro Focus IDOL is a leader in The Forrester Wave for AI-Based Text Analytics Platforms

This report shows how Micro Focus measures up and helps application development and delivery (AD&D) professionals working on text analytics initiatives make the right choice.

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release-rel-2018-12-1-1408 | Sun Dec 9 19:30:12 PST 2018
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release/rel-2018-12-1-1408
Sun Dec 9 19:30:12 PST 2018