In this course, you will learn how a Support Engineer uses the Service Management Automation X (SMAX) Agent Interface to process and resolve support and infrastructure issues including Incidents, Problems, Changes, and Release.
This course is developed using the Micro Focus Adoption Readiness Tool (ART). ART content provides easy access to self-paced learning content enabling users to not only dive into an online course, but also to gain direct access to individual components to quickly master specific tasks.
COURSE TYPE
Digital Learning
AUDIENCE
This course is intended for Support Engineers or those using SMAX to receive and update incidents or tasks
DURATION
5 Hours
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