This course covers how a suite administrator will use Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application. You are a suite administrator who wants to perform administration tasks for the Service Management Automation suite for setting up SMAX from configuring an email server to creating or importing a customer, account, user, license, license pools, and tenant. You will add the created users to the account, licenses to the license pools, assign a license to the tenant and deploy the tenant. You also configure suite level settings in Configurations, including security, email, and integration, view the operations history, and configure access control. From configuring, creating, importing, assigning, adding, managing, administering, and analyzing these suite administrative operations you will learn how SMAX helps in this and future situations. You are new to SMAX.This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, 2019.02 and 2019.05 versions. However, the hands-on lab exercises in this course use SMAX 2019.05.
This course covers how a suite administrator will use Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application. You are a suite administrator who wants to perform administration tasks for the Service Management Automation suite for setting up SMAX from configuring an email server to creating or importing a customer, account, user, license, license pools, and tenant.
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