Description

What do you get ?

  • AppLink's CLIP provides a pre-configured out-of-the-box solution to tightly integrate MF OMi/OpsBridge with Cherwell: have your basic integration installed and configured in less than an hour !
  • it is a mature, robust, proven and fully supported solution that exists in the market since the first release of former HP BSM OMi in 2011, with an installed base of dozens of Fortune 500 companies worldwide
  • AppLink's CLIP is a Certified solution
  • Bi-directional "Closed Loop" integration
    • incident creation can be easily configured in the CLIP Web UI with support for all event attributes and CLIP's transformation and mapping capabilities
    • on initial incident creation, relevant incident attributes like the incident number and assignments are displayed in the event's forwarding tab, annotations, custom attributes
    • on event update, the incident is updated with a worklog entry summarizing all event changes, optionally, incident state, impact, urgency can be adapted
    • on incident update, the event is updated with additional annotations, custom attributes and also the forwarding tab is updated with the new incident values. Dependent on the new incident values, AppLink CLIP can manipulate the events lifecycle state, severity, priority or assignments accordingly, e.g. it closes the event if the incident is resolved
  • Manual and automatic incident creation: incidents can be created manually by the OMi operator using a menu option on individual events as well as OMi automatic forwarding rules
  • High Availability (HA) and Scalability for CLIP
    • HA is achieved by replicating CLIP instances and run it in a HA cluster
    • Automatic failover: failover does not require any manual intervention
    • Automatic recovery: should a failed CLIP instance come up again, it is available instantly and automatically performs a recovery procedure
  • Scalability: all requests can be distributed among the CLIP instances of the cluster, the cluster can run in Active/Active or Active/Passive mode
  • the CLIP Web UI
    • provides a "synchronization list view" of all events and incidents that have been created and updated by AppLink's CLIP with search capabilities to easily locate individual events or incidents.
    • displays the current status of all integrations and their target
    • the "Drill-Down" into an event-incident pair shows all transactions, from the incident creation and bi-directional updates to closure with all details.
    • "Statistics View" shows graphical charts to allow trend analysis for incidents created
  • the Database
    • stores all details about events received, incidents created and updates processed during the synchronization phase until the event or incident is resolved or closed
    • is self maintained so that all data can be stored for an adjustable period of time for analysis until historical data is automatically removed.
    • the rules configured in CLIP can access data in the DB that was previously stored during synchronization. This allows e.g. to implement a logic like “If the event is closed, then close the incident only if it has not been assigned already”.
    • can be used for reporting purposes by means of SQL. You can easily create reports to show e.g. number of incidents created by day, week or month, or grouped by attributes like event category, severity, submitter or incident assignment.
  • Self- and HP BSM OMi Monitoring
    • all connections are actively monitored periodically, all connection issues are logged and can lead to alarm
    • Performance metrics like processing times for create and update operations allow to pinpoint bottlenecks and support troubleshooting
    • the "OMi Queue" Monitoring feature allows to monitor the OMi queue lengths over time with it's number of events and event updates waiting to be transferred with a display in a statistics chart. Thresholds can be configured to alarm in situations where events are queuing up in OMi.
  • Support for external data: you have a need to incorporate external data into your integration, e.g. to determine incident assignment or priority of a new incident ? CLIP offers to incorporate external data from files, web services, etc. to be used in the incident creation and manipulation rules.
  • Cross launch capabilities: open the related incident with one click from OMi's event forwarding tab - or vice versa, open the OMi event browser from a link from your incident !

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Releases

Release
Date
AppLink CLIP for Cherwell V5.08.00
Sep 12, 2018
More info Less info
Product compatibility
Version 10.0 · 10.20 · 10.10 · 10.11 · 10.60 · 10.12 · 10.61 · 10.62 · 10.63 · 10.70
Version 9.20
Version 2018.05 · 2018.11
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes

Please visit https://www.applink.de to review Release notes.

Languages
English
AppLink CLIP for HP BSM OMi for Cherwell V5.06.00
Aug 29, 2017
More info Less info
Product compatibility
Version 10.0
Version 9.2
Version 2017.08 · 2017.11
Version 2018.02 · 2018.05 · 2018.08 · 2018.11
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Version 2020.05 · 2020.08 · 2020.10 · 2020.10.2
Version 2021.05 · 2021.08 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes

 AppLink's CLIP solution for Cherwell Service Desk ( CSD ) is a new integration that was added to CLIP version 5.06 which provides very similar capabilities as the other integrations. For details please visit "Operation Model for CLIP for Cherwell Service Desk".   

Languages
English

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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024