Employees and/or customers need a way to easily submit software and hardware issues to the correct staff members. However, trying to manage those problems through e-mail, phone conversations, and on paper can quickly become unmanageable and could even result in data loss.
IDM offers a single location for users to submit their issues, receive feedback from support staff, and notification when a resolution is ready. Additionally, it offers a single location for support staff to receive, evaluate, fix, test, and resolve these issues. By coordinating these processes within IDM, you can save time and money while minimizing risk.
Process app type: Templates
Required SBM Version: 10.1.4
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