In RUM, the usage of log4j does not cause the vulnerability to manifest. If there is a requirement to remove the log4j 1.x in the RUM installations, a hotfix is available to replace log4j 1.x with reload4j.

The hotfix needs to be installed on RUM 9.52.

Note : Please use the Readme file for Installation instructions

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Real User Monitor 9.52 Patch 2
811.6 KB
Nov 18, 2022
More info Less info
Product compatibility
Version 2021.08 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes

Refer the steps in the attached ReadMe for the hotfix installation.

This hotfix should be applied on top of RUM 9.52 Patch 2.

For more information on RUM 9.52 Patch 2, refer the link - ITOM Practitioner Portal (


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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024