Description

Consider the following use case: OBM receives and event which resolves to a CI and Health Indicator (HI). That event sets the HI to a “non-normal” status. In addition, you don’t have a “back-to-normal” event to reset the HI status whenever the issue is resolved. Instead of that either you close the event from the Events Browser, or by script whenever a Ticket (which was created from the event) is resolved or by Time-Based Event Automation (TBEA). In OBM the HI’s lifecycle is independent of the event’s lifecycle, which means if you don’t have “back-to-normal” events then you need to reset the HI in addition to closing the event. Otherwise, you can have a Service Health view which shows “non-normal” statuses, but the CIs don’t have any unresolved (i.e. active, open) events. This document provides a Groovy script which you can use in TBEA in order to reset the HI, in addition to modifying the event’s lifecycle (i.e., – closing the event).

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Releases

Release
Size
Date
Reset HI Script for TBEA 1.01
154.1 KB
  |  
Jun 18, 2020
More info Less info
Product compatibility
Version 10.0 · 10.20 · 10.10 · 10.11 · 10.60 · 10.12 · 10.61 · 10.62 · 10.63 · 10.70
Version 9.20
Version 2018.05 · 2018.11
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes

Added capability to run Reset HI via curl and not by opening HTTP connection.

Languages
English
Reset HI Script for TBEA 01.00
276.0 KB
  |  
Jun 12, 2020
More info Less info
Product compatibility
Version 10.0 · 10.20 · 10.10 · 10.11 · 10.60 · 10.12 · 10.61 · 10.62 · 10.63 · 10.70
Version 2018.05 · 2018.11
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes

The OBM Content Pack contains groovy script for Automation.

Refer to the ReadMe pdf document for further details.

Languages
English

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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024