ZigiOps is a highly scalable platform, which creates powerful integrations within minutes with security in mind. Connect Micro Focus OBM with TOPdesk and sync incidents and events in real-time. ZigiOps provides bi-directional integrations, so the data transfers from one system to another and vice versa are fully automated.
Use Case
With ZigiOps, you can easily align ITSM and ITOM by connecting TOPdesk to OpsBridge Manager (OBM). OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions). For example, if OBM receives a new event in the event browser, the event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in TOPdesk, containing all OBM event details. The incident number is returned to OBM event as an external ID. The OBM event is then updated. This update is reported to the related incident in TOPdesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations. The TOPdesk incident is updated. ZigiOps automatically reports the update to the relevant event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.
Why ZigiOps:
Synchronization of data in real-time – ZigiOps empowers data transfers in real-time to help you take actions faster.
Secure on-prem solution – ZigiOps was created with security in mind. Our product does not store any of your company data.
Smart data loss prevention – Our platform prevents you from data losses in case of system downtime.
Data extractions – Collecting all your data has never been easier. ZigiOps extracts and transfers data between your applications in real-time.
Deep integrations – Go beyond scratching the top information layer and capture complex data relationships and system dependencies for full transparency.
Bi-directional integrations - Connect ITSM, ITOM, DevOps, and APM to dramatically improve communication and issue resolutions between your teams.
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