Service Desk is also a part of ZENworks Suite.
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OVERVIEW

Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify.

  • Meet needs: Align your IT services with business needs.
  • Maximize your IT: Use IT to drive positive business outcomes.
  • Build the best: Build a productive, responsive service environment.
  • Certified for ITIL: Tap into the advantages of ITIL v3.
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HIGHLIGHTS
Build the best service environment

Move from a reactive to a proactive stance by providing high-quality managed services across your organization.

Build the best service environment
Align your IT services with business needs

Make sure that your IT services, processes, and goals support strategic business requirements and objectives.

Align your IT services with business needs
Use IT to drive positive business outcomes

Use IT to make your organization more productive, more profitable, and more successful.

Use IT to drive positive business outcomes
Tap into all the advantages of ITIL v3

Adopt best practices across all your infrastructure and support services.

Tap into all the advantages of ITIL v3
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CUSTOMER STORIES
Northern Devon Healthcare Success Story

Thanks to Service Desk, Northern Devon Healthcare NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well.

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Milano Serravalle—Milano Tangenziali S.p.A. Success Story

Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, and get a huge time savings of about 80%.

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Dürr Dental group Success Story

With Service Desk, Dürr Dental group can now solve technical problems much faster, and the easy-to-use interface enabled them to document and track the progress of every request. Dürr Dental implemented Service Desk in just three days as a virtual appliance on its existing VMware ESX infrastructure.

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