Get all the information you need to make smart, informed decisions.
A central configuration management database (CMDB), knowledgebase, and data warehouse are essential tools as you work to make informed decisions, resolve incidents, and request changes.
The Service Desk CMDB is a centralized repository for all service-management information that is found, inventoried, and managed through ZENworks® and other products. Connectors enable Service Desk to automatically populate and continuously synchronize the CMDB.
Knowledgebase information resides in the CMDB. It contains the product and user knowledge that allows support analysts to quickly identify and resolve incidents. Within Service Desk, support analysts can create and manage knowledgebase articles. They can even make this information accessible to both IT staff and end users. This integration helps to drive down the ongoing cost of support and unifies knowledge across your IT organization.