For greater efficiency, the trial download experience from this point on will be in English.

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  • Easy, same-day installation
  • Get all the benefits and functionality of the full-featured Service Desk software
  • Share and evaluate Service Desk with your whole team

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Minimum Requirements

  • 2GB Available RAM (100 concurrent technicians)
  • 20GB Hard Disk (per year, 1-5k requests per month)
  • Sun 64bit JDK

Server Requirements

  • Microsoft Windows Server 2012 64-bit (Enterprise and Standard editions)
  • Red Hat Enterprise Linux 6.0/6.1/6.2 64-bit
  • SUSE Linux Enterprise Server (SLES 11) SP1/SP2 64-bit

Virtualization (64bit only)

  • VMware ESX/ESXi Server 4.1 and above


  • Microsoft SQL Server 2008 SP3, 2008 R2 SP1 and higher
  • MySQL v5.0 to v5.6
  • Oracle 11g R1/R2
  • PostgreSQL v8.3 to v9.1


"Today, we can offer a larger population of users an even better level of service than before. What's more, the advanced reporting tools in Service Desk enable us to highlight these improvements to our directors in the Trust."

Cameron Stephens   /   IT Support Supervisor, Northern Devon Healthcare NHS Trust