Multi-Tenanted Architecture

Dedicated namespaces keep you secure in a shared infrastructure.

The multi-tenanted architecture of Service Support Manager on Demand delivers both savings and security.

SSM on Demand passes along the cost benefits of leveraging a shared infrastructure while ensuring that your organization's data, processes, configurations, integrations, and dashboards are kept completely segregated from those of other organizations.

Each customer implementation is allocated a dedicated namespace that is highly secure. The SSM on Demand environment is extremely fault-tolerant and leverages clustering, vertical scaling, and load balancing techniques to optimize user load.