Micro Focus offers an SLA guaranteeing 99% uptime outside of scheduled maintenance. Service Support Manager is built on a robust and highly scalable process management platform that has built-in queues, throttles, load balancing, and auto-start capabilities to ensure that it is highly scalable and reliable.
Service Support Manager on Demand is hosted on an elastic enterprise cloud infrastructure that allows for dedicated resource pools (CPU, memory, disk) in a virtualized environment along with “bursting” capabilities that automatically allow access to an additional pool of resources when unforeseen spikes occur.
In addition, Micro Focus offers robust enterprise-level data protection and backups.
- Weekly full backups
- Daily incremental backups
- Transaction logs captured every four hours